Job
Description
Customer Service Representative Name:Customer Service RepresentativeRole:Customer Service/ SupoortIndustry:Logistics, CourierLocation:Udaipur (Rajasthan)Job Type:Full TimeExperience:2- 5yearsSkills:Customer service,customer support, Follow ups,Issue Resolution,Storage & Inventory ManagementSalary:Best in the industryEducation:Any Graduate, MBA Description: Customer Service Representative is responsible for providing exceptional service and support to clients throughout their relocation process. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks,efficiently in a fast-paced environment. Client Communication: Serve as the primary point of contact for clients, addressing inquiries via email and sending an introduction email. Provide detailed information regarding services, shipment modes, documentation, and timelines. Coordinate client consultations and follow-ups to ensure smooth transitions during relocations. Relocation Coordination: Assist clients in understanding the full range of relocation services, including groupage, full container load (FCL), and car import/export processes. Guide clients through necessary paperwork (customs forms, shipping documents) and ensure all documentation is accurate and submitted on time. Issue Resolution: Manage client concerns, complaints, and challenges with professionalism and efficiency. Troubleshoot issues related to shipments, storage, or customs, liaising with relevant departments to provide timely resolutions. Documentation & Record Keeping: Maintain comprehensive client records, including service requests, shipments, storage details, and feedback.Ensure all necessary documents for international and domestic shipments are completed accurately and in accordance with local regulations.
