Customer Service Representative

Join Niftel as a Customer Service Representative - Lucknow!

Job Title: Customer Service Representative

Full Time (WORK FROM OFFICE)

Location: Jopling Road, Hazratganj

Salary: 13,000 to 15,500

Working Hours: 8 hours login + 1-hour break

6 working days/week, with 1 rotational week off

Shift Timings:

• Male: Rotational shifts (Day, Evening, Night, Midnight)
• Female: Day rotational shifts

About the Role:

We are seeking dedicated and enthusiastic Customer Support Executives to join our Domestic Process team. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first attitude.

Key Responsibilities:

• Handle inbound and outbound customer calls /chats efficiently.
• Resolve customer queries accurately and with empathy.
• Provide timely and relevant information while ensuring high customer satisfaction.
• Adhere to company processes, policies, and performance standards.

Required Skills:

• Excellent verbal and written communication skills in English.
• Ability to handle multiple tasks and work under pressure.
• Strong interpersonal skills and customer-oriented approach.
• Basic computer knowledge and typing skills.

Qualifications:

• Minimum 12th pass or graduate (any discipline).
• Prior experience in BPO or customer service (preferred but not mandatory).

Perks and Benefits:

• Comprehensive professional training.
• Growth opportunities and career advancement.
• Supportive and collaborative work culture.

Contact or Drop your CV at :

HR Alviya- 8810706413

alviya.zehra@niftelresources.com