Job Title: Client Coordination Executive; Relationship Manager; Project coordinator Location: Chakala, Andheri East, Mumbai Education: Bachelor’s (Required) Company: We specializes in recovering financial investments like shares, mutual funds, and other assets for our clients. We are looking for a Client/ Project Coordinaton Executive / Relationship Manager to join our team and ensure seamless coordination and timely completion of tasks Job Description: We are seeking a motivated and efficient Client Coordination Executive to join our team. The ideal candidate will be responsible for managing communication with clients, RTAs (Registrars and Transfer Agents), and other stakeholders. You will play a crucial role in ensuring smooth coordination between all parties through various communication channels, including WhatsApp and calls. Key Responsibilities: Act as the primary point of contact between clients, RTAs, and stakeholders, ensuring all queries and requests are handled promptly and professionally. Coordinate and facilitate communication via WhatsApp, phone calls, and emails to ensure timely updates and resolution of client concerns. Handle customer inquiries regarding services, provide updates on processes, and guide clients through various steps when necessary. Maintain and update client records, track interactions, and follow up on outstanding issues. Ensure high standards of professionalism in all communications and interactions with clients. Assist with document preparation, gathering, and submission as needed for various client-related processes. Skills and Qualifications: Excellent verbal and written communication skills in English (fluent proficiency). Proven experience in client coordination, customer service, or a similar role. Strong interpersonal skills with the ability to effectively communicate and manage relationships with clients, RTAs, and stakeholders. Ability to manage multiple tasks and prioritize efficiently. Attention to detail and strong organizational skills. Proficient in Microsoft Office Suite (Excel, Word, etc.). Preferred Qualifications: Previous experience working in a client-facing role. Familiarity with financial services, RTAs Working Hours: 9.45 am – 6.45pm Shift: Day Shift Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Sameer 9004984205 Job Type: Full-time Pay: ₹20,137.55 - ₹34,442.15 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Education: Bachelor's (Required) Experience: Rta Experince: 2 years (Required) Work Location: In person
Position : Customer Service Executive / Project executive / Tele – calling Executive Location : Chakala, Andheri East Salary : ₹16,000 - ₹30,000 per month (Based on Interview) About Us We are India’s leading Investor Relations and Communication firm facilitating corporates connect with their stakeholders. Our mission is to provide seamless and efficient solutions to meet the governance needs of our corporate clients. Job Description : We are seeking motivated and results-driven Telecalling Candidate to join our Investor Communication Firm. As a Tele-Calling Executive, you will play a crucial role in engaging with potential investors and maintaining relationships with existing clients through effective communication over the phone. This position requires excellent interpersonal skills, understanding of financial markets, and the ability to convey complex information clearly and persuasively, and then handhold investors in completing documentation, thereby driving engagement and ensuring a high level of investor participation for our clients. Responsibilities: · Conduct outbound calls to shareholders and investors to discuss corporate events and encourage participation. · Provide accurate and detailed information regarding corporate matters, detailed statements and voting procedures. · Build and maintain relationships with existing and new investors by providing exceptional customer service. · Address inquiries and concerns effectively, ensuring clarity and understanding. · Document all interactions and maintain accurate records of conversations and outcomes. · Collaborate with team members to achieve individual and collective goals. · Meet or exceed daily and weekly targets for call volume and successful participations. · Work towards achieving individual and team goals. · Stay updated on industry trends, regulatory changes, and client-specific information. · Adhere to regulatory requirements and compliance standards while communicating with investors. · Maintain confidentiality and discretion when handling sensitive investor information. Requirements: · Proven experience in tele-calling or customer service roles, preferably within the financial services sector or related industries. · Excellent verbal communication and listening skills with the ability to engage and persuade. · Excellent communication skills in English is expected. Knowledge of other languages will be an added advantage · Ability to articulate complex information clearly and concisely. · Strong interpersonal skills and the ability to build rapport quickly. · Ability to work independently and as part of a team in a fast-paced environment. · Attention to detail and strong organizational skills. · Highest degree of professionalism and integrity. Benefits: · Competitive salary and annual bonus. · Opportunities for career growth and professional development. · Comprehensive training on investment products and industry regulations. Experience : Freshers & Experienced both can apply Office Timings : Monday to Saturday, 9:45 AM to 6:45 PM Educational Qualification : HSC passed or above, though this condition can be relaxed for candidates with good spoken and written English Age : 18 to 40 years but can be relaxed for impressive candidates. Job Types : Full-time and Work from Office roles only. Sameer 9004984205. Job Types: Full-time, Fresher Pay: ₹15,819.26 - ₹29,018.23 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Language: English (Required) Work Location: In person
Job Title: Back Office / Operations Executive – RTA Coordination & Client Support Location: Chakala, Andheri East Mumbai Department: Operations / Client Services Reporting To: Operations Manager / Team Lead Salary Bracket: 16000 - 25000 Rs. basis the experience Job Summary: We are looking for a proactive and detail-oriented Back Office Executive to manage and resolve communication with Registrars and Transfer Agents (RTAs) on behalf of clients. This role is pivotal in ensuring the smooth execution of share recovery processes by addressing information bottlenecks and pushing the process forward. The candidate will also be responsible for supporting clients by resolving queries and offering timely updates. Key Responsibilities: 1. RTA Coordination Proactively call and follow up with RTAs (e.g., KFintech, Link Intime, etc.) to resolve pending queries, obtain clarification, and push through stalled cases. Understand the documentation and compliance requirements of each RTA and ensure those are communicated back clearly to internal teams or clients. Log all interactions and updates for each case in the internal CRM or tracker system to maintain transparency and accountability. 2. Query Resolution and Escalation Management Identify and resolve process bottlenecks where cases are stuck due to ambiguity, pending clarifications, or document issues. Work closely with other internal departments (legal, documentation, client service) to clarify requirements and facilitate timely action. Maintain ownership of issues until closure and escalate complex matters to senior staff when required. 3. Client Communication Interact with clients via phone or email to provide updates on their cases and address general queries. Ensure clients understand the RTA requirements and guide them on the next steps if any action is required from their side. Be empathetic, patient, and professional while dealing with sensitive client matters. Skills & Qualifications: Graduate in any discipline (Commerce preferred). 1–3 years of experience in back-office operations, preferably in financial services or RTA-related work. Strong verbal communication skills in English and Hindi. Other regional languages are a plus. Proficiency in MS Excel, Word, and Google Sheets. Ability to multitask, prioritize and handle high-pressure situations with maturity. Willingness to make frequent calls and maintain accurate documentation. Sameer 9004984205 Job Type: Full-time Pay: ₹18,025.83 - ₹24,622.39 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Experience: finance operation : 2 years (Required) Work Location: In person
Job Location Malad/ Airoli / Nariman point Our next training batch is scheduled to start on *30th June 2025*, and we are looking to onboard *16* new candidates for the position of *Onboarding Officer*. *Candidate Requirements:* Communication Skills: Excellent communication and interpersonal skills with a professional yet approachable demeanor. Language Proficiency: Fluency in English and Hindi is mandatory. Candidates with proficiency in regional languages like Tamil, Telugu, Tulu, Kannada, Malayalam, or Bengali will be preferred. *Experience:* 1–2 years of BPO sales experience (mandatory) – preferably in outbound, target-driven roles. Share market knowledge/experience will be considered an added advantage. Education: Minimum qualification – Graduation. Age Limit: Up to 35 years. Skills: Strong sales orientation, interpersonal and problem-solving abilities, and basic mathematical skills are essential. 10am to 7pm / Sunday Off only walking interview . Sameer 9004984205 Job Type: Full-time Pay: ₹20,646.79 - ₹40,361.34 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Language: English (Required) Work Location: In person
Job Location Malad/ Airoli / Nariman point Our next training batch is scheduled to start on *30th June 2025*, and we are looking to onboard *16* new candidates for the position of *Onboarding Officer*. *Candidate Requirements:* Communication Skills: Excellent communication and interpersonal skills with a professional yet approachable demeanor. Language Proficiency: Fluency in English and Hindi is mandatory. Candidates with proficiency in regional languages like Tamil, Telugu, Tulu, Kannada, Malayalam, or Bengali will be preferred. *Experience:* 1–2 years of BPO sales experience (mandatory) – preferably in outbound, target-driven roles. Share market knowledge/experience will be considered an added advantage. Education: Minimum qualification – Graduation. Age Limit: Up to 35 years. Skills: Strong sales orientation, interpersonal and problem-solving abilities, and basic mathematical skills are essential. 10am to 7pm / Sunday Off only walking interview . Sameer 9004984205 Job Type: Full-time Pay: ₹20,646.79 - ₹40,361.34 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Language: English (Required) Work Location: In person
Job Location Vikhroli Mumbai Qualification: Hsc/Graduate Minimum 1+ year of experience into international Bpo /Call center / Voice / Chat Excellent English Communication Working Hours: Any 10 hrs shift / 24/7 shift including night shift Working Days 5 / 2 rotational off Transportation available till home Salary will be dependent on English communication and relevant experience. Must have all document from last 2 firm, no absconded from any firm. BGV will be with respect to pf account. About the process need to solve the quarries on chat. round of interviews Hr, Versant test, Chat assessment manager round Walking interview at the office Only Office working. Only immediate Joining /notice period max 10 days. Home pic n drop Available. Sam 90 0 4 9 8 4 2 0 5. Job Type: Full-time Pay: ₹400,000.00 - ₹550,000.00 per year Benefits: Provident Fund Supplemental Pay: Performance bonus Experience: total work: 1 year (Required) Work Location: In person Speak with the employer +91 9004984205
Job Location Vikhroli Mumbai Qualification: Hsc/Graduate Fresher or experince Minimum 1+ year of experience into international Bpo /Call center / Voice / Chat Excellent English Communication Working Hours: Any 10 hrs shift / 24/7 shift including night shift Working Days 5 / 2 rotational off Transportation available till home Salary will be dependent on English communication and relevant experience. Must have all document from last 2 firm, no absconded from any firm. BGV will be with respect to pf account. About the process need to solve the quarries on call. round of interviews Hr, Versant test, client round, manager round Walking interview at the office Only Office working. Only immediate Joining /notice period max 30 days. Home pic n Drop available. Sameer 9004984205 Job Type: Full-time Pay: ₹20,446.68 - ₹50,837.70 per month Benefits: Provident Fund Schedule: Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Language: English (Required) Work Location: In person Speak with the employer +91 9004984205
Job Location Airoli Mumbai Level- Associate *salary - upto 4.5 LPA* 32k in hand + 5k (performance based incentives) +pf *Must have* *Hsc/Grad 1 year Exp into customer service bpo* *C1 comms* ü Graduate / Undergraduate can apply *(Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA )* *Important notes* *5 days working and any 2 week offs* -Should be flexible in 24*7 shifts./ it will be any 9 hrs working including night shift. -Should be within Transport Boundary. -IATA certification or Experience in airline ticketing would be an added advantage. -Job location: Airoli Mindspace -WFO -Immediate joiners preferred. Round of Interviews: 1.HR Screening 2.SVAR - C1 3.Email Assessment - WriteX - C1(email writing) 4.Ops Sameer 900 4984 205 Job Type: Full-time Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Provident Fund Schedule: Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Education: Higher Secondary(12th Pass) (Required) Experience: internation bpo: 1 year (Required) Work Location: In person Speak with the employer +91 9004984205
(GHANSOLI) "ONLY MALES" FRESHERS WITH EXCELLENT COMMS WILL BE CONSIDERED THANE TO PANVEL - NAVI MUMBAI CANDIDATE ONLY Travel associate- Inbound call in a UK-based travel company based in Ghansoli Designation: Travel associate- Inbound call - International Process Location: Ghansoli 6 Weekoff Monthly CTC max upto 45K (depend on interview and experience) Requirement: 1-4 Years exp in Voice Process (International Pref) IATA Certification Preferred (optional) Excellent communication Skills Qualification: HSC/Grad Shift : Rotational including Night Address- Mahape, Ghansoli, Navi Mumbai, Maharashtra 400710 Sameer 9004984205 Job Type: Full-time Pay: ₹30,604.27 - ₹45,412.39 per month Benefits: Provident Fund Schedule: Evening shift Fixed shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Language: English (Required) Work Location: In person
*New Requirement- Powai* *DOJ 11 Aug *Process- UHC , United Healthcare (voice)* Education- HSC/Grad Max Age - 45 currently working with International BPO is a must from customer care Experience- Freshers (Excellent comms) *Experience- min 6 months International bpo voice mandatory* salary will be dependent on communication, experience and last draw. Last firm relieving letter is mandatory. Shift Time - US shift 6:30 pm- 9:30 am (any 9 hrs) 5 Days working / 2 rotational 0ff. *Rounds of Interview* HR OPS VERSANT 59 Transport boundaries Powai to Dombivali Powai to cst Powai to Mira road Salary will be depend on total over all experince Sameer 9 0 0 498 4025. Job Type: Full-time Pay: ₹25,218.56 - ₹41,334.96 per month Benefits: Provident Fund Schedule: Evening shift Monday to Friday Night shift Rotational shift US shift Supplemental Pay: Performance bonus Education: Higher Secondary(12th Pass) (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 9004984205
As an Inside Sales Executive in the Ed tech industry, your primary responsibility will be to effectively communicate with potential customers and convert leads into sales. You will be based in Andheri East / Goregaon and expected to work from 11 am to 8 pm with Sundays off. The ideal candidate for this role should possess excellent communication skills and preferably have experience in the Ed tech sector. While freshers are welcome to apply, it is essential that they demonstrate exceptional communication abilities and a strong aptitude for learning quickly. Your salary will be determined based on your communication skills and sales performance. It is mandatory for all applicants to have a relieving letter from their previous employer. This is a full-time position with the opportunity for performance bonuses and benefits such as Provident Fund. The job requires a minimum of a Higher Secondary (12th Pass) education. If you meet these requirements and are eager to excel in an inside sales role within the Ed tech industry, we invite you for a walking interview. Please contact Sameer at 9004984205 to schedule an interview.,
*Corporate Hiring Alert- Airoli* Job Location Airoli *Immediate Joining* *max Sal - 5.5 ctc* (depends on int exp, interview and last drawn) *max age - 28* *Role- CONTACT CENTER- Team Member* *Process- Customer Service - Calls inbound/outbound* *Excellent communication skills is mandatory C1 voice select* *Day Shift- 8 am to 8 pm* (any 9 hrs) 8 am, 10 am, 11 am start window Week off - *Sat/sun fixed off* But Flexible to work on sat *Exp- 6 month - 3 yrs*(not more than 3 yrs) Previous exp in HR coordination International BPO exp Exp in Work force management tools *Job Description*- He/she need to call internal employees of aditya birla group (no external clients) work on tickets raised by employees to service a specific set of activities identified in a HR process using pre-defined Standard Operating Procedures (SOP) within pre-defined Service Level agreements (SLA). *Transport Boundary* - navi mumvai - kalyan - sion *please avoid candidates with casual attitude* BGV process Konnect Sameer 9004984205 Job Types: Full-time, Permanent Pay: ₹30,621.84 - ₹44,437.99 per month Benefits: Provident Fund Language: English (Preferred) Work Location: In person Speak with the employer +91 9004984205
We Are India's leading stakeholder advisory firm, specializing in shareholder services. We assist corporates in conducting personalized contact programs with their stakeholders such as investors, employees, debtors and creditors. We specialize in reaching out to stakeholders, communicating and arranging for appropriate documentation from them. Our expertise lies in simplifying complex contact programs and facilitating seamless communication between companies and their stakeholders in a transparent and trustworthy manner Job Location Chakala Andheri East Mumbai Job Description: We are looking for a highly skilled MIS Executive to manage, analyze, and optimize data-driven reporting. The ideal candidate should have expertise in Google Sheets, Excel, Google Looker Studio, and Mail Merging to support efficient decision-making and streamline operations. Responsibilities: Develop and maintain MIS reports, dashboards, and databases for business analysis. Utilize Google Looker Studio to create real-time reports and visualizations. Perform data validation, analysis, and process automation in Google Sheets & Excel. Implement Mail Merging in Excel for bulk data processing and communication. Ensure data accuracy, integrity, and security in reporting. Work closely with different teams to understand reporting needs and optimize data management processes. Identify and resolve discrepancies in reports and data records. • Requirements: Proficiency in Google Sheets & Excel, including advanced formulas, pivot tables, and automation. Experience with Google Looker Studio for data visualization and reporting. Strong knowledge of Mail Merging in Excel for automated bulk processing. Good analytical and problem-solving skills. Familiarity with Google Apps Script (JavaScript) is a plus. Ability to handle large datasets and generate meaningful insights. Requirements: • Proficiency in Google Sheets & Excel, including advanced formulas, pivot tables, and automation. Experience with Google Looker Studio for data visualization and reporting. Strong knowledge of Mail Merging in Excel for automated bulk processing. • Good analytical and problem-solving skills. Familiarity with Google Apps Script (JavaScript) is a plus. • Ability to handle large datasets and generate meaningful insights. • Office Timings: Monday to Saturday, 9:45 AM to 6:45 PM Educational Qualification: Graduation Age: 23 to 40 years but can be relaxed for impressive candidates. Language: English (Required) Supplemental Pay: Yearly bonus upon appraisal Excellent English communication Sam 9004984205. Job Types: Full-time, Permanent Pay: ₹30,889.93 - ₹45,034.36 per month Benefits: Provident Fund Education: Bachelor's (Required) Experience: Mis / Goggle sheet: 1 year (Required) Language: English (Required) Work Location: In person
Andheri East Mumbai Email Process *Excellent verbal and written skills (c1)* *Max sal - 37k Ctc* (Approx 32k inhand, 4k variable every month, 1k loyalty) - Customer Service Executive* Shift - US shift 5:30 pm to 11:30 am (any 10 hrs) 5 days working, *Sat-Sun Fixed off* Education - HSC Experience- HSC with min *2 years International bpo Email exp mandatory* *Key Responsibilities* * Respond to customer inquiries through email/chat in a timely and professional manner. * Provide accurate information about the products and services to customers. * Resolve customer complaints and issues in a calm and efficient manner. * Build and maintain positive relationships with customers to ensure customer satisfaction and loyalty. * Keep accurate and detailed records of customer interactions and transactions. Involves updating records at the back end via relevant applications. * Collaborate with other departments to ensure prompt and effective resolution of customer issues. * Participate in customer service training programs to continually improve knowledge and skills. * Identify and escalate customer service issues to management as needed We are only looking for the candidates who has Excellent English communication and has worked for international Bpo. there is no transportation /need to travle by own Night shift . / Max Salary 32 k in hand. Immediate Joiner. Sameer 9004984205 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹32,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 9004984205
Powai Mumbai *Max sal 42k net* *US Based Health Care* *DOJ - 1st Sep 2025* US based Voice Customer Service *Max age - 50* (currently working in international bpo) *Education*- minimum HSC *Experience* HSC/ Graduate Fresher with c1 comms And International BPO experience candidate minimum 6 month *Shift* 5 days working 2 days off (Rotational) US based night rotational shift *Transport facility* Home Pick up and Drop facility for all Shift start and closing between 8 PM to 6.30 AM Noodle pick up and drop from Andheri East for Western line Vikhroli for central/Harborside *Transport boundary* Office to *Salary* Slab 1 - 6 month - 28K Gross (I.e. - 24920/- net take home) Slab 2 - 6 month to 12 month experience 32750 Gross (I.e 29670/- net take home) Slab 3 - 13month to 18th Month experience 35000/- Gross (I.e. 31920/- Net take home) Slab 4 - 19month to 30 month 37500/- Gross (I.e. 34420/-) Slab 5 - 31 months to 42 months 40000/- Gross (I.e. 36920 net take home) Slab 6 - 43 month + experience 45000/- Gross (41920 net take home) Note : The salary slab is only based on International BPO experience (Subject to change as per Business requirement) *Documentation* 1. Aadhar card 2. Pan card 3. Address proof 4. Education marksheet 5. Employment documents (relieving or offer, salary slip and bank statement) *Note : This is a Pre BGV process for all joiner. (Don’t present any candidate with criminal case or any unethical case)* Salary will be depend on total over all experince Sameer 9 0 0 498 4025. Job Type: Full-time Pay: ₹25,218.56 - ₹41,334.96 per month Benefits: Provident Fund Education: Higher Secondary(12th Pass) (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Location Vikhroli Mumbai Qualification: Hsc/Graduate Minimum 1+ year of experience into international Bpo /Call center / Voice / Chat Excellent English Communication Working Hours: Any 10 hrs shift / 24/7 shift including night shift Working Days 5 / 2 rotational off Transportation available till home Salary will be dependent on English communication and relevant experience. Must have all document from recent 2 firm, no absconded from any firm. BGV will be with respect to pf account. About the process need to solve the quarries on chat. round of interviews Hr, Versant test, Chat assessment manager round Walking interview at the office Only Office working. Only immediate Joining /notice period max 20 days. Home pic n drop Available. Sameer 90 0 4 9 8 4 2 0 5. Job Type: Full-time Pay: ₹400,000.00 - ₹580,000.00 per year Benefits: Provident Fund Experience: total work: 1 year (Required) Work Location: In person Speak with the employer +91 9004984205
Job Location Vikhroli Mumbai Qualification: Hsc/Graduate Minimum 1+ year of experience into international Bpo /Call center / Voice / Chat Excellent English Communication Working Hours: Any 10 hrs shift / 24/7 shift including night shift Working Days 5 / 2 rotational off Home Pick and Drop . Salary will be dependent on English communication and relevant experience. Must have all document from recent 2 firm, no absconded from any firm. BGV will be with respect to pf account. About the process need to solve the quarries on chat. Round of interviews Hr, Versant test, Minimum 58 score. Chat assessment Manager round Walking interview at the office Only Office working. Only immediate Joining /notice period max 30 days. Sameer 9004984205 Job Type: Full-time Pay: ₹25,446.68 - ₹41,837.70 per month Benefits: Provident Fund Experience: Inbound voice: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 9004984205
(voice) Thane and Malad / Vikhroli Every Monday & Thursday Batch About process - Customer Service related to JP Morgan Banking, Financial & Credit Cards Title - CSR Requirements - Excellent Communication Skill Education- Graduate / HSC + 6 months of any voice exp Shift Timing - (5:30 pm - 6:30 am) Transport facility - Provided Salary Range - Experienced - Upto 35k in hand also depending on their last drawn *30%HIKE ON THEIR LAST DRAWN + variables+incentives+Pf Weekly Off - Any 2 rotational off Age - 19-43 Transportations available. Rounds of interview - HR, VNA and Ops Sameer 9004984205. Job Types: Full-time, Fresher Pay: ₹17,735.12 - ₹35,323.21 per month Benefits: Provident Fund Education: Higher Secondary(12th Pass) (Required) Experience: bpo: 1 year (Required) Work Location: In person
Job location Malad / Thane /Andheri Mumbai Hsc/graduate fresher or with 1+ year of experience into international Bpo. Us shift / 5 days working / 2 Rotational shift Needs to solve the quarries on call /customer service. Excellent English communication . 24/7 shift /any 9 hrs working including night shift. Must have all document from all firm/no absconded Verification with respect to pf account . Only walking interviews at the office/ No virtual interview Immediate to 30 days notice period will be considered. Sam 9 00 49 84 20 5 Excellent English communication/Versant test OR VNA Job Types: Full-time, Fresher Pay: ₹20,563.33 - ₹55,807.58 per month Benefits: Provident Fund Language: English (Required) Work Location: In person Speak with the employer +91 9004984205
Designation: Network Support Engineer - Tier 2 Work Experience: 3 - 5 Years as a Senior Network Engineer Technologies: Must have extensive knowledge of Routing & Switching, VPN, Wireless Skill Set: Excellent written communication skills, expert in network troubleshooting Shifts: Rotational (will include night shifts) Working Days/week: Five Days Salary Range: 13 - 18 LPA (can negotiate for extremely talented candidate) Closure time: Urgent (as soon as possible) Job Location Andheri East Chandivali Mumbai On payroll of the firm. No virtual interview at all/ Only walking interview at the office. About the Role At Organization, our mission is to rethink IT, not just by making powerful networking technology more accessible but by delivering frictionless product experiences tailored to our users. Our goal is to have a technical support team that goes far beyond the tiered support model and breaks the standard stereotype of support. Our tech support teams work in a non-siloed environment, keeping the Agile methodologies in view. Thus, they eliminate the delays in reaching a resolution for a problem, ultimately resulting in raising satisfaction and achieving customer success. Responsibilities Support all of our product lines, such as wireless technologies, routing and switching, security and VPN, security cameras, and other various network-related issues reported by our customers. Our senior network engineers treat support cases with a two-way approach: They resolve the issue at hand and look for opportunities to improve the product and UX. Identify areas and opportunities to streamline things and provide actionable feedback for improving the brand narrative. Prioritise high-touch cases and close the gaps in the workflow. Investigate areas of misalignment or issues that are critical dead ends, and provide suggestions to remove them. Own each customer case from initial creation to resolution and work directly with the customers and the development teams. Identify issues through support trends and suggest corrective actions to elevate the quality of the product. Read and analyse packet captures to resolve sophisticated networking issues on customers' devices. Perform their own lab recreates in our internal lab setup as part of the troubleshooting. Perform QA tests to identify issues and bottlenecks and report to the product development team. Interpersonal skills, product knowledge, and expertise are critical to responding to daily customer- centric activities. Troubleshoot complex problems with hardware equipment and version applications and recommend corrective action. Document customer communication and recurring technical issues to support product quality programs and product development. Use acquired knowledge to suggest and contribute to Knowledge Base articles. To stay current on our features and technology, attend training, participate in team communication, and keep up with enterprise and networking trends. Knowledge and Experience Minimum of 3 - 5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering network protocols and technologies such as: ACL, ARP, DHCP, DNS, POE (IEEE 802.3af & IEEE 802.3at), Flow Control, ICMP, IPv4 & IPv6, Routing protocols, QOS, SNMP, STP/RSTP/MST (IEEE 802.1d), VRRP, VLAN (IEEE 802.1q), VRF, Wireless LAN. Experience with troubleshooting tools such as tcp dump and Wireshark (or similar packet generation and analysis tools) is highly desired. A strong comfort level with Linux is highly desired but not mandatory. Prior troubleshooting experience preferred. Familiarity with Ubiquiti products is preferred, though not required. We do expect, however, that you will proactively develop your knowledge on the job. Hardware development — both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach. Ability to clearly and concisely articulate matters to customers. Outstanding customer service skills. Excellent account management, follow-through, and attention to detail. Ability to multitask and work under stress. Education Bachelor’s Degree in the field of CS, Networking or Master’s Degree in the field of CS, Networking, IT + work experience (minimum 3 years) as a Senior Network Engineer 3+ years of experience in computer networking – related problem solving, critical thinking, and troubleshooting. Networking certifications are a plus. Work Location & Shift Mumbai Rotational Shift / Including Night shift. Transportation will be provided till home by cab/ pic n drop both, all over Mumbai. Sameer 900 4984 205. Job Type: Full-time Pay: ₹1,091,271.92 - ₹1,949,259.85 per year Benefits: Provident Fund Experience: Network support: 3 years (Required) Work Location: In person