Customer Service Representative

Job Objective:
To manage customer service for defined customers within the region, according to agreed service levels and defined business processes.

• All tasks to be carried out in a quality manner, consistent with the Company vision and values.
• Act as communication coordinator from the Service Centre towards assigned customers.
• Manage both EDI and manual customer order entry.
• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
• Communicate with Asset and Supply Chain Planner and with the customers daily regarding the supply situation.
• Manage compliance with export rules for controlled products, including preparation of export licenses.
• Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
• Manage customer returns / RMA and invoice discrepancies.
• Communicate with the customers regarding order confirmation, shipping and tracking information.
• Create and send out defined reports to the customers on a regular basis.
• Occasionally participate in meetings with customers as required.
• Manage customer forecast communication both internally and externally.
• Analyze, escalate and take appropriate action on Shortages.
• Create new customer price agreements.

Focus Areas

• Quality of customer order
• Customer on-time delivery
• Quality of customer returns
• Process time for customer order
• Process time for order and shipping discrepancies

What We Are Looking For

• Any graduation with a minimum of 3 years of relevant experience in Electronic Component Industry
• Customer oriented with customer service background.
• Process driven and very strong in problem solving.
• High level of ownership and accountability for assigned tasks.
• Great team player.
• Good communication skills suitable for both internal and external communities.
• Can effectively cope with change and be comfortable with ambiguity.
• Ability to respond rapidly and professionally to the demand of a high-pressure commercial environment.
• Willing to work in a challenging and multicultural environment.
• English mandatory both verbal and written.

Whats In It For You

At Arrow Converge, we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Professional and personal development.
• Daily cooperation with customers and suppliers from EMEA/Americas/Asia regions.
• Friendly work atmosphere and fair work-life balance
• Medical Insurance
• Life Insurance
• Paid Time Off
• 5-Day Work Week
• Growth Opportunities
• On-site Caf with Catering Option for Busy Lifestyles