Shakti Power Solutions Pvt Ltd logo

Customer Service Manager (CSM)

3 - 5 years

1 - 4 Lacs

amritsar

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

service schedule dispatch power resolve tracking inventory reports compliance engineering coordination support crm management communication

Work Mode

On-site

Job Type

Full Time

Job Description

Service Coordinator - Service Manager

Key Responsibilities

  • Schedule and dispatch service technicians for appointments, adjusting for urgency in battery/power systems or client sites.​
  • Coordinate with teams to resolve delays, handle complaints, and ensure timely delivery while tracking inventory and service records.​
  • Prepare performance reports, monitor KPIs like response times, and contribute to service policies for compliance in tenders/procurement.​

Required Qualifications

  • Bachelor's in business, engineering, or related field; 3-5 years in service coordination or customer support, ideally in energy/tech sectors.​
  • Proficiency in MS Office, CRM tools, and knowledge of regulatory standards like those for medical devices or power equipment.​
  • Experience in care/management preferred for supervisory roles.​

Essential Skills

  • Strong organizational and communication abilities for client liaison and team motivation.​​
  • Problem-solving, record-keeping, and familiarity with IT infrastructure or logistics.​
  • Ability to manage budgets, vendors, and multi-department coordination.

*

Job Types: Full-time, Permanent

Pay: ₹14,459.49 - ₹36,317.35 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Work Location: In person

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Shakti Power Solutions Pvt Ltd logo
Shakti Power Solutions Pvt Ltd

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