Customer Service Manager (CSM)

Job description:

As a Customer Service Officer, you will be responsible for creating, expanding, and managing an account base specifically within air and ocean freight services. You will identify and develop new and existing business opportunities while executing a strategic field sales and operational plan to drive revenue growth. This role requires strong market knowledge, proactive relationship-building, and the ability to present tailored freight solutions that meet diverse customer needs.

Responsibilities:

• Develop and secure new and existing business opportunities in Air & Ocean Freight.
• Identify, engage, and establish long-term relationships with clients requiring international freight solutions.
• Collaborate with local, regional, and international logistics teams to ensure seamless shipment management and customer satisfaction.
• Present customized air and ocean freight solutions that enhance efficiency and cost-effectiveness for clients.
• Conduct sales and negotiation meetings with prospective and existing customers.
• Handle customer correspondence and ensure timely responses.
• Prepare and present strategic documents, including offers, proposals, and industry insights.
• Plan, organize, and execute customer visits to strengthen business relations.
• Accurately record and maintain customer data in the CRM system for ongoing collaboration and reporting.
• Conduct regular review meetings to optimize business performance and service levels.
• Facilitate clear communication between Sales, Operations, and Management teams.
• Perform additional business-related duties as required.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,674.47 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person