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GramPro Business Services
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Customer Service Manager (CSM)

Customer Service Manager (CSM)

GramPro Business Services

3 - 7 years

0 Lacs

raipur

Posted:5 days ago| Platform: Shine logo

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Skills Required

customer management sales customer service microbanking

Work Mode

On-site

Job Type

Full Time

Job Description

You will lead a team of Relationship Officers to drive consistent business development, customer acquisition, and retention. Your primary focus will be on achieving business and revenue targets, while ensuring quality service to customers, operational adherence, and maintaining the asset quality of the portfolio. Additionally, you will be responsible for managing the operations and overall functioning of the assigned branch. Key Responsibilities: - Lead a team of Relationship Officers - Drive business development, customer acquisition, and retention - Achieve business and revenue targets - Ensure quality service to customers - Maintain operational adherence - Monitor and uphold the asset quality of the portfolio Qualifications Required: - Previous experience in customer management and sales - Strong customer service skills - Knowledge of microbanking practices and principles Please note: No additional details about the company were provided in the job description.,

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Customer Service Manager (CSM)