Regional Operations Manager

As a Branch Operations Manager, your primary responsibility is to ensure a high level of compliance to policies and procedures within the branch operations. By implementing quality controls, you will enhance processes, increase efficiency, and minimize operational costs. Regularly overseeing operations and conducting branch visits will allow you to monitor activities, assess effectiveness, and provide necessary support. Reporting any findings to the Branch Manager or Cluster Head for appropriate action is crucial. Depending on the severity of issues, escalations to Head Operations/Business Head may be required. You will be responsible for preparing accurate Branch Visit reports and following up on audit observations for implementation and corrections. Conducting quarterly Self Risk Assessments and identifying unaddressed risks are essential tasks. Your role also involves monitoring Anti Money Laundering Controls, organizing frequent training sessions to update staff on process/system/product changes, and serving as a help desk for branch-related concerns. Collating and preparing Management Information System (MIS) reports based on branch queries and issues will be part of your routine. Additionally, acting as a central contact point for IT, Admin, and other department-related problems, and following up on escalations on behalf of branches, are essential functions. Key Responsibilities: - Ensuring compliance with policies and procedures - Implementing quality controls to improve processes and reduce costs - Conducting branch visits and monitoring day-to-day activities - Reporting findings to superiors and escalating issues as needed - Preparing and submitting Branch Visit reports accurately - Following up on audit observations and implementing necessary corrections - Conducting Self Risk Assessments and reporting unaddressed risks - Monitoring Anti Money Laundering Controls - Providing training sessions for staff updates - Addressing branch concerns and queries efficiently - Collating and preparing MIS reports - Handling escalations related to IT, Admin, and other departments Skills Required: - Strong team management skills - Proficiency in audit procedures - Effective communication and interpersonal abilities If you are a detail-oriented individual with a strong background in branch banking operations, compliance, team management, audit, and excellent communication skills, this role offers an exciting opportunity to make a significant impact within the organization.,