Customer Service Manager (CSM)

As the main liaison between clients and internal teams, you will handle client queries, service requests, and complaints with prompt resolution. You will maintain strong relationships through regular check-ins and follow-ups to ensure client satisfaction. It will be your responsibility to track service delivery timelines and coordinate with technical and operational teams for seamless delivery. Identifying opportunities for upselling or cross-selling additional services will also be part of your duties. In addition, maintaining client records, communication logs, and feedback documentation, as well as sharing client insights to help improve service offerings and operations, will be crucial in this role. - Act as the main liaison between clients and internal teams - Handle client queries, service requests, and complaints with prompt resolution - Maintain strong relationships through regular check-ins and follow-ups - Track service delivery timelines and ensure client expectations are met - Coordinate with technical and operational teams to ensure seamless delivery - Identify opportunities for upselling or cross-selling additional services - Maintain client records, communication logs, and feedback documentation - Share client insights to help improve service offerings and operations Qualifications Required: - Strong communication and interpersonal skills - Ability to multitask and prioritize effectively - Attention to detail and organizational skills Please note that no additional details of the company were provided in the job description.,