Posted:1 week ago|
Platform:
On-site
Full Time
Role Overview:
The Customer Support Manager leads Nishorama’s customer experience function, ensuring all customer interactions reflect the brand’s values of empathy, promptness, and quality. This role involves team supervision, SOP creation, and driving satisfaction through efficient communication and resolution systems.
Key Responsibilities:
- Lead and mentor customer support executives and interns.
- Develop SOPs for query resolution and escalation management.
- Ensure timely replies to customer inquiries via WhatsApp, Instagram, and email.
- Track customer issues, refunds, and exchanges to ensure closure.
- Monitor and analyse feedback to improve service levels.
- Coordinate with warehouse and operations teams to resolve complaints.
Qualifications & Experience:
- Graduate in any field (MBA in Marketing/HR preferred).
- 2 to 4 years of experience in customer service or client relations.
- Strong communication and interpersonal skills.
Job Types: Full-time, Permanent
Pay: ₹10,744.78 - ₹30,774.27 per month
Application Question(s):
Experience:
Location:
Work Location: In person
NISHORAMA
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