Customer Service Manager (CSM)

HIRING ALERT!!!

Weblink.in is looking for Customer Success Manager Role !!!

Job Title: Customer Success Manager
Location: Central Delhi
Job Type: Full-Time
Department: Marketing / Customer Success.

The CSM is responsible for:

• Monitoring Renewal Score
• Tracking inquiry consumption
• Identifying renewal-risk customers
• Coordinating with:
• Sales (for upgrades)
• Ads/Growth (for extra leads)
• Ensuring:
• Right leads go to right customers
• Before expiry, not after
• Running renewal-save playbooks

They are NOT responsible for closing deals
They ARE responsible for renewal confidence.

Skills Set Required:

4–10 years in:

• Customer Success
• Account Management
• Post-sales ownership
• Worked in:
• SaaS
• Marketplace
• Lead-based businesses
• Comfortable with:
• Excel / Google Sheets
• Dashboards
• Talking to sales & ops teams
• Knows:
• CRM systems
• Renewal cycles

Key Responsibilities:

Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.

• Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.
• Collaborate with Customer Support teams to improve customer experience and satisfaction.
• Stay up-to-date with industry trends and best practices in customer retention and loyalty programs.
• Map and analyze every touchpoint in the customer journey to identify friction points.
• Implement loyalty programs or exclusive benefits that show customers they are valued.
• Send timely and relevant updates, tips, and value-driven content to keep customers engaged.
• Address negative feedback early and turn it into an opportunity to delight the customer.
• Analyze churn data to understand why customers leave and implement solutions to prevent future loss.

Interested Candidates can share their Resume:

hr.shruti@weblink.in

8588892578

Job Type: Full-time

Pay: From ₹100,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment

Work Location: In person