Shining Stars Institution & travels logo

Customer Service Executive

0 - 4 years

1 - 3 Lacs

Gurugram Delhi / ncr

Posted:1 day ago| Platform: Naukri logo

Apply

Skills Required

bpo customer service international inbound process cca cce solving queries calls calling inbound calls voice process inbound icse communication skills customer support fresher ccr cse domestic telecalling customer care international voice voice customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hello Job Seekers,

Greetings of the Day!

Important Note:

Now Hiring: Customer Service Executive International/Domestic Voice Process

Location: Gurgaon & Delhi (Sarita Vihar)

Employment Type:

About the Role

International Voice Process

Eligibility Criteria

  • Qualification:

    Graduate (Any Stream)

Compensation

  • Salary: Up to 3 LPA + Attractive Incentives

Key Responsibilities

  • Handle inbound and outbound customer calls, emails, and chats
  • Resolve customer queries, complaints, and service requests within defined SLAs
  • Provide accurate information regarding products, services, and company policies
  • Coordinate with internal teams for timely issue resolution
  • Maintain proper records of customer interactions and transactions
  • Escalate unresolved issues to the appropriate department
  • Analyze customer feedback and contribute to process improvements

Key Skills & Competencies

  • Excellent verbal and written communication skills
  • Strong problem-solving and active listening abilities
  • Good interpersonal and multitasking skills
  • Proficiency in MS Office and CRM tools
  • Typing speed of

    2530 WPM (mandatory)

  • Ability to work under pressure in a fast-paced environment
  • Positive attitude and customer-centric approach

Application Process

WhatsApp

Aleesha Rahman- 6393136499

Thanks & Regards

Aleesha Rahman

6393136499

Lead-HR

Shiningstars ITPL

#bpo #fresher #customercare #customerservice #inbound #calling #telecalling #chat #voice #blended #noida #delhi #jobingurgaon #jobinnoida #jobs #jobindelhi

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Shining Stars Institution & travels logo
Shining Stars Institution & travels

Education and Travel

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