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Customer Service Executive - Import Clearance

2 - 6 years

2 - 4 Lacs

Posted:11 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Coordinator Sea Import Clearance: 1. To receive pre-alert documents from Customers/Freight Forwarders and forwarding / sharing those with Manifesting Team for checklist drafting. 2. To communicate with customer for further requirement related to their import goods & arranging final approval of checklist for BE manifestation/submission. 3. To look & follow-up further clearance planning, arrangement of SL debit note, CFS charges, Stamp Duty, Customs Duty etc. 4. Vouchers Bookings in system & forwarding payments requisition to the account department. 5. To prepare & maintain DSR as per customer/s requirement. 6. To keep follow-up for DO, Vendors’ Invoices, closing of Not over Cheques & Suppliers Bill in system. 7. To keep follow-up for shipping Line’s Security Deposits, Invoices, refund. 8. To keep follow-up with Transporter for their Invoices, LR copy, Empty Drop-off charges etc. 9. To be responsible to establish proper communication & coordination with Customers, SL, CFS, Transportation, CFS staff, Testing Agencies etc. Coordinator Air Import Clearance: 1. Looking into the pending activity reports & action on the same 2. Update the reports properly and followup on regular basis for clearance on Priority basis. 3. Follow-up with Consignee for pending payments and coordinate with Credit control department. 4. Implement ways for expense control 5. Oversee the billing of large shipments 6. Build strong relationship with Consignee / CFS / AIRLINES 7. For any escalations – follow the escalation matrix 8. Get involved directly into major business & shipments 9. Strongly follow the SOP for all customers 10. Plan daily work and prioritize the same as the need be. 11. Work efficiently towards achieving the department Service Excellence

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Jeena & Company
Jeena & Company

Consulting

Business City

50 Employees

10 Jobs

    Key People

  • Jane Doe

    CEO
  • John Smith

    CFO

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