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Customer Service Executive

0 - 2 years

1 - 4 Lacs

Kolkata Chennai Bengaluru

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Telesales Calling Call Center BPO Email Support CSR Non Voice Process Semi Voice Voice Process KPO Non Voice Data Entry MS Office Powerpoint Backend Excel Telecalling Internet Explorer Domestic BPO Data Processing International BPO International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Telecaller/ Sr. Telecaller/Front Desk/ Help Desk Job with excellent perks and incentives Answering calls and resolving queries about products or company. Conveying verbal acknowledgments of offers to our Sales group for closing. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies. Maintains operations by following policies and methodology and functional changes. Keeps up quality service by adhering to organization guidelines. Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts. Acquiring and updating an individual's contact details. Calling active or old customers to encourage the purchase of items. The candidate must be comfortable with the rotational shifts. Desired Candidate Profile Proven experience as telesales, Telecaller/ Sr. Telecaller/Front Desk/ Help Desk representative or other customer service role. Proficient in communication and interpersonal skills Research and record-keeping skills Excellent Communication and verbal Skills Outstanding negotiation skills to resolve issues and address complaints Data entry skills High school diploma; B.Sc/BA will be added advantage. Perks and Benefits 2 lakh to 10 lakh per year Call 9988353971 7508062612 9988350971 WhatsApp number 9781021114

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