Posted:3 hours ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through various communication channels (phone, email, chat). Identify opportunities for upselling/cross-selling relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software. Escalate complex issues to senior team members or supervisors when necessary.
Team Vertex Cosmos
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