Job Title: Telesales Executive Department: Sales Location: Ghatkopar West, Mumbai Job Type: Full-Time Job Summary: We are looking for a motivated and results-driven Telesales Executive to join our growing sales team. The successful candidate will be responsible for contacting potential customers by phone to generate sales, follow up on leads, and maintain strong customer relationships. Key Responsibilities: Contact potential or existing customers to inform them about products or services Answer questions about products or the company Understand customer requirements and close sales Enter and update customer information in the CRM system or Excel Sheets Follow up on warm leads and conduct cold calling as needed Achieve monthly and quarterly sales targets Collaborate with team members to improve performance and feedback loops Requirements: Proven experience as telesales representative or other sales/customer service role Excellent communication and interpersonal skills Ability to handle rejection and remain motivated Fluent in English Ability to work in a target-driven environment
SOLVING CUSTOMER QUERIES ON CALL
SOLVE CUSTOMER QUERIES IN VOICE PROCESS
solve customer queries in voice process
SOLVE CUSTOMER QUERIES ON CALL AND HELP THEM OUT WITH THE PROPER SOLUTION
Customer Service Executives manage a wide range of customer inquiries through various channels such as phone calls, emails, live chats, and social media. They provide accurate information about products, services, and policies to ensure customers have the knowledge they need.
business development manager's primary role is to drive revenue growth and expand a company's market presence by identifying new business opportunities and building strong client relationships. They are responsible for developing and implementing strategies to achieve sales targets, manage client relationships, and contribute to the overall growth of the organization.
Roles and Responsibilities ✓ Provide timely and professional assistance to customers via phone, email, remote meetings, or chat to resolve queries. ✓ Diagnose & troubleshoot functional and/or technical issues related to software, database, hardware, network, etc. systems. ✓ Escalate complex issues to the appropriate team members or higher-level support as needed. ✓ Document and track customer inquiries, issues, and resolutions. ✓ Collaborate with internal/external teams to resolve customer issues and improve product functionality. ✓ Provide product training and guidance to customers as needed. ✓ Work closely with development and product teams to address customer issues and enhance product functionality. ✓ Conduct functional testing of products to ensure quality and reliability. ✓ Stay updated on industry trends, technologies, and best practices to provide informed support. ✓ Contribute to knowledge base articles and support documentation.
Customer Service Executives manage a wide range of customer inquiries through various channels such as phone calls, emails, live chats, and social media. They provide accurate information about products, services, and policies to ensure customers have the knowledge they need.
Customer Service Executives manage a wide range of customer inquiries through various channels such as phone calls, emails, live chats, and social media. They provide accurate information about products, services, and policies to ensure customers have the knowledge they need.
We are looking for a dedicated and technically skilled Customer Support Executive to join our team in Thane. In this role, you will provide exceptional support to our customers by addressing their functional and technical queries, ensuring high satisfaction. The ideal candidate is a proactive problem-solver with strong technical expertise, excellent communication skills, and a passion for delivering outstanding customer service.
Have to resolve customer queries over telecalling
SEO Strategy Development Backlink & Authority Building Develop and implement SEO strategies to improve organic search rankings and website traffic. Design and execute a backlink acquisition strategy to improve domain authority and search visibility. Leverage guest posts and high-authority directories. SEO & PPC Management Lead all aspects of organic and paid campaigns (Google Ads, LinkedIn, Meta) to generate qualified leads. Continuously optimize performance based on CTR, CAC, CPL, and conversion rates. Digital Asset & Website Management Content Management Maintain all digital properties—company website, review platforms, Google My Business—ensuring consistency, conversion optimization, and brand alignment. Website Performance Create, edit, and manage high-quality content (blogs, website copy, social media posts, google ads etc.) Monitor and analyze website performance using Google Analytics, Search Console, and other SEO tools. Digital Campaign Execution Social media & LinkedIn Strategy Plan and execute digital marketing campaigns across various channels (SEO, social media, email, etc.). Own and grow Aleph INDIA social presence. Drive engagement through platform-specific strategies with a core focus on LinkedIn for B2B visibility. Keyword & Competitor Analysis Conduct keyword research, competitor analysis, and optimize content for better search visibility. Collaboration Trend Monitoring Collaborate with designers, developers, and other teams to enhance online presence and user experience. Lead Gen & Database Management Stay updated with the latest digital marketing trends, Google algorithms, and industry best practices. Manage end-to-end lead gen workflows and optimize funnel conversions. Continuously improve the quality of databases and segmentation. AI Implementation & Innovation Guide and upskill the digital marketing team. Introduce new tools, frameworks, and AI-enabled strategies to improve efficiency and campaign outcomes.
We are looking for a highly motivated and enthusiastic SEO Executive (Fresher) to join our digital marketing team. The ideal candidate should have a keen interest in digital marketing and the willingness to learn and grow in the field of SEO and web development. This is an excellent opportunity to start your career in a dynamic and fast-paced environment.
Customer Service Executives manage a wide range of customer inquiries through various channels such as phone calls, emails, live chats, and social media. They provide accurate information about products, services, and policies to ensure customers have the knowledge they need.
Customer Service Executives manage a wide range of customer inquiries through various channels such as phone calls, emails, live chats, and social media. They provide accurate information about products, services, and policies to ensure customers have the knowledge they need.
Customer care representatives assume responsibility for the client’s issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task. Additionally, they take note of any feedback from the customer that could improve their experience and pass it along to the appropriate team for organisation execution
Customer care representatives assume responsibility for the client’s issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task. Additionally, they take note of any feedback from the customer that could improve their experience and pass it along to the appropriate team for organisation execution