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Bonace Engineers
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Customer Service Executive

Customer Service Executive

Bonace Engineers

2 - 6 years

1 - 3 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:1 month ago| Platform:

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Skills Required

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Job Type

Full Time

Job Description

Role & responsibilities Customer Service Executive will be responsible for managing and ensuring customer satisfaction through excellent service delivery. They will work closely with other teams to ensure timely and accurate processing of orders, handle customer inquiries and complaints, and provide effective solutions to customers. Key Responsibilities: Manage and ensure customer satisfaction by providing excellent service to customers. Resolve customer inquiries and complaints in a timely and effective manner. Coordinate with other teams to ensure accurate and timely processing of orders. Ensure that all customer service processes and procedures are adhered to. Monitor customer feedback and provide insights to improve customer service processes. Develop and maintain relationships with key customers. Identify and escalate critical issues to the appropriate channels. Preferred candidate profile

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Customer Service Executive