Position summary
Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information
Required to attain performance objectives on a monthly basis
key responsibilities
Meet the process KPI\u2019s across Productivity, Quality, Accuracy, AHT
Provide assistance relating to emergency procedures and policy inquiries
Interpret policies and fully explain benefit coverage and limitations to avoid client confusion
Guide clients through the navigation of pertinent websites for online content and claim submission
Create and send various types of professional correspondence
Qualifications and Education Requirements
Post-secondary education and a minimum of 6-12 months experience in a customer service related function
Ability to pay close attention to detail and multi-task
Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues
Demonstrated ability to use initiative and independent judgment in solving customer problems
Allianz Group is one of the most trusted insurance and asset management companies in the world
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer
Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer
We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation
Join us
Lets care for tomorrow

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