Customer Service Associate

We are looking for a dynamic and results-driven Customer Support Executive to support the Operations Team.

Position- Customer Support Executive

Job Location- Mohali (Punjab)

Job Type- Full time

Qualifications & Experience: Any Graduation with 1to 3 years of experience in Customer support profile.

Walnut Medical, already known for its expertise in medical device robotics and payment systems, is

aggressively expanding its presence in the automotive sector. The company has developed an advanced

automotive smart instrument cluster targeted at automobile OEMs. As part of its strategic growth, Walnut

Medical is transitioning into a multi-vertical technology product company, with a strong focus on scaling its

automotive electronics vertical.

Role & responsibilities

The ideal candidate will be responsible for resolving customer queries, ensuring customer satisfaction, and providing excellent service across various communication channels.

Key Responsibilities

· Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media.

· Handle and resolve customer complaints, issues, and questions efficiently and accurately.

· Provide accurate, valid, and complete information using the right tools and resources.

· Escalate complex queries to the appropriate departments and follow up as needed.

· Maintain customer records by updating account information in CRM tools.

· Work closely with internal teams (sales, technical, logistics) to ensure smooth customer experience.

· Meet or exceed customer service KPIs including response time, resolution time, and customer satisfaction.

· Identify customer pain points and suggest process improvements.

Preferred Qualifications:

· Excellent written and verbal communication skills

· Strong verbal and written communication skills.

· Proficiency with CRM software

· Ability to multi-task, prioritize, and manage time effectively.

· A positive attitude, patience, and empathy.

· Problem-solving skills and a proactive mindset.

Skills Required:

· Experience in [industry-specific knowledge – e.g., SaaS, e-commerce, etc.].

· Fluency in Hindi, English & Punjabi languages (optional based on company needs).

· Familiarity with help desk systems

Work Conditions:

· Office-based job

· Flexibility to work extended hours

Benefits:

· Competitive salary & Opportunities for skill development & training.

· Opportunities for growth and professional development.

· Friendly and collaborative work environment.

If you are passionate about role and want to be part of an innovative team, apply now!

How to Apply:
Interested candidates can send their resumes to hr.mgr@walnutmedical.in

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Life insurance

Schedule:

• Day shift
• Fixed shift

Language:

• English (Preferred)
• Hindi (Required)

Work Location: In person