Customer Service Associate

1 years

0 Lacs

Posted:5 hours ago| Platform: Linkedin logo

Apply

Work Mode

Remote

Job Type

Full Time

Job Description


Company Overview:


Airveda is a mission based company helping people breathe well, live well. We build end to end air quality monitoring IOT systems for indoor as well as outdoors helping grow citizen awareness and actions, as well as enabling schools, offices etc to provide healthier environments for their occupants.

Our Air Quality Monitors are completely made in India, and one of the most advanced in the market. They have a host of connectivities like WiFi, GSM, Ethernet, Modbus-RTU, Modbus-IP etc., touch screen displays, long battery life as well as remote calibration support. Data from our devices can be viewed in our mobile apps on both iOS and Android as well as on our web dashboards and TV displays. All our manufacturing and software development is in-house with a strong team of engineers across embedded, AI/ML, iOS and android mobile App development as well as full stack engineers.

Learn more at: https://www.airveda.com


Location: Sector 54, Gurugram

Job Type: Full-Time, WFO


Key Responsibilities:


  • Respond promptly and professionally to customer inquiries across phone, email, live chat, and CRM/ticketing systems, ensuring efficient issue identification and resolution
  • Provide accurate information related to products, features, pricing, and policies, while guiding customers through troubleshooting, installation, and setup processes
  • Maintain a customer-centric approach by actively listening, communicating clearly, and fostering strong customer relationships to enhance overall satisfaction
  • Accurately document all customer interactions, issues, resolutions, and follow-up actions in the CRM system, ensuring updated and detailed records for internal use
  • Collaborate with technical, sales, and operations teams to resolve escalated issues and share customer insights to support continuous improvement
  • Stay updated on new product releases, feature enhancements, and system changes to provide informed and effective assistance
  • Provide regular feedback to management on recurring issues and customer trends to support service and process improvements


Required Skills:


  • Demonstrates strong verbal and written communication skills, active listening, and the ability to convey information clearly and professionally
  • Quickly identifies customer issues, applies critical thinking under pressure, and provides effective, practical solutions while maintaining composure in challenging situations
  • Possesses a solid understanding of company products and services, with the ability to guide customers through technical steps, troubleshooting processes, and product updates
  • Efficiently manages multiple inquiries, prioritizes tasks based on urgency, accurately documents interactions, and pays close attention to important details
  • Adapts well to new processes, tools, and customer personalities, while maintaining professionalism, a positive attitude, and proficiency in CRM and support platforms such as Zoho, Salesforce, and related tools


Qualifications:


  • Prior experience in customer service or support roles 1+ years.
  • Bachelor’s degree in any discipline (Technical degree is a plus) 
  • Fluent in English- Speaking & Writing
  • Proficiency in MS Office and CRM platforms

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

sector 3a, gurgaon/gurugram