Customer Service Associate

As a Customer Service Associate at our GAP Store location, you will play a pivotal role in delivering exceptional shopping experiences to our customers. Your responsibilities will include: - Assisting customers in making well-informed purchase decisions based on current trends. - Providing personalized service to elevate customer satisfaction and foster repeat business. - Ensuring a high level of customer satisfaction through excellent sales service. In terms of store operations and merchandising, you will be expected to: - Maintain merchandise according to brand standards, creating an organized and visually appealing store layout. - Support inventory management, restocking, and shrink control efforts. - Ensure compliance with store policies and standard operating procedures. To drive performance and business growth, you will need to: - Contribute to Key Performance Indicators (KPIs) such as sales targets and customer satisfaction scores. - Participate in promotional activities and campaigns to increase sales. - Stay well-informed about product knowledge to offer expert guidance to customers. Key Performance Indicators (KPIs) for this role include: - Sales contribution and upselling performance. - Customer feedback and satisfaction ratings. - Merchandising compliance and inventory accuracy.,