Customer Service Associate

As a Customer Support Representative at WEO Infotech Pvt Ltd, you will play a crucial role in ensuring customer satisfaction by handling queries and providing accurate solutions through call, chat, and email. Your responsibilities will include: - Handling customer queries promptly and accurately. - Assisting customers with basic troubleshooting related to software and IT products. - Maintaining customer records and updating information in the CRM system. - Ensuring high levels of customer satisfaction with a polite and professional approach. - Escalating unresolved issues to the technical team with clear documentation. - Working collaboratively with the internal team to effectively resolve customer concerns. About Company: WEO Infotech Pvt Ltd is a dynamic and innovative digital solutions company dedicated to transforming businesses in the digital realm. Our expertise spans Website Design, Strategy & Consulting, Web Development, Mobile Apps, E-commerce Solutions, Digital Marketing, and Paid Advertising. With a talented team of designers, developers, and marketing specialists, we craft tailored strategies that drive tangible results. Whether you're a startup or an established enterprise, we empower you to stay ahead in the ever-evolving digital landscape. We believe in fostering long-term partnerships, understanding your goals, and delivering top-notch solutions to meet your unique needs. Embrace innovation and success with us!,