Role & responsibilities Lead, mentor, and motivate a team to achieve individual and team goals. Plan, assign, and monitor work to ensure deadlines are met and quality standards Develop and implement processes to improve team efficiency and productivity. Lead, mentor, and motivate a team to achieve individual and team goals.professional development of team members. Act as the primary point of contact between the team and management. Resolve conflicts and address team concerns in a timely and effective manner. Monitor key performance indicators (KPIs) and generate reports for management. Ensure adherence to company policies, procedures, and regulatory requirements. Participate in recruitment, onboarding, and training of new team members. Identify opportunities for process improvements and implement solutions Preferred candidate profile Demonstrated ability to manage, mentor, and build high-performing operational teams. Strong organisational skills with experience in workflow management and process optimisation. Ability to handle escalations, resolve conflicts, and ensure smooth day-to-day operations. Experience in coordinating with cross-functional teams and driving operational excellence.
Role & responsibilities Connect with architects & interior designers on behalf of brands Schedule and manage clients and designer's meetings Maintain records, trackers, and client reports Collaborate with teams to ensure project delivery Take ownership of assigned projects and deliverables Preferred candidate profile 1-3 years of experience in Business Operations or related field (BPO/Call Centre). Excellent communication skills and fluency in English. Strong business coordination skills; able to manage multiple projects simultaneously.