2998 Customer Satisfaction Jobs - Page 47

Job Opening: Customer Care Executive (Night Shift) We are hiring freshers for the position of Customer Care Executive for our USA-based BPO operations. As a Customer Care Executive, you will be responsible for handling inbound and outbound calls. Employee state insurance

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact, We are seeking an experienced Sales Manager with a minimum of 4 years of experience to lead our sales team, develop strategies to drive sales performance, and ensure the achievement of sales targets, Key Responsibilities: Develop and implement sales strategies to drive growth and revenue, Lead and mentor the sales team, setting goals and performance metrics, Manage key client relationships and ensure customer satisfaction, Monitor and analyze sales performance and market trends to adjust strategies accordingly, Required Qualifications: Minimum of 4 years of experience in sales management, Strong leadership and team management skills, Proven track record of achieving sales targets and driving growth, Why Join Us Competitive pay (??1200/hour), Flexible hours, Remote opportunity, NOTE: Pay will vary by project and typically is up to Rs 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs 108K per month) once you clear our screening process, Shape the future of AI with Soul AI!

About Volt Money Volt Money is India's market leader in loans against securities, revolutionizing instant and secured loans against mutual funds and shares We offer hassle-free, instant secured loans with favorable terms, empowering individuals with immediate financial flexibility while supporting their long-term wealth creation goals, Volt Money is backed by top investors in the ecosystem, Role Overview We are seeking a dedicated and customer-oriented Support Executive to join our team at Volt Money The primary focus of this role is to provide exceptional support to our network of distributors, ensuring their success in offering loans against mutual funds to their customers, Key Responsibilities And Accountabilities (KRAs) Distributor Support Serve as the first point of contact for distributors seeking assistance Provide prompt and accurate responses to distributor inquiries via phone, email, and chat Assist distributors in navigating Volt Money's systems and processes Troubleshoot and resolve issues related to loan applications, disbursements, and repayments Problem Resolution Identify and escalate complex issues to appropriate internal teams Follow up on escalated issues to ensure timely resolution Maintain a comprehensive knowledge base of common issues and their solutions Distributor Education Guide distributors on how to effectively use Volt Money's platforms and tools Provide information about loan against mutual funds products and processes Assist in creating and updating support materials, FAQs, and tutorials for distributors Customer Support Assist distributors in addressing their end-customers' queries and concerns Provide second-level support for complex customer issues when needed Reporting and Feedback Maintain accurate records of all support interactions and their outcomes Compile regular reports on common issues, resolution times, and distributor satisfaction Collect and communicate distributor feedback to improve products and processes Qualifications and Skills Bachelor's degree in any field; degree in Finance or Business Administration is a plus 1-3 years of experience in customer support, preferably in the financial services sector Basic understanding of mutual funds and loan products Excellent communication skills in English and Hindi; knowledge of other regional languages is a plus Strong problem-solving and analytical skills Proficiency in using customer support software and MS Office suite Ability to work in shifts, including weekends, as per business requirements Personal Attributes Patient and empathetic with a strong customer-service orientation Ability to remain calm and professional in high-pressure situations Detail-oriented with excellent organizational skills Quick learner with the ability to adapt to new technologies and processes Team player with the ability to work collaboratively in a fast-paced environment Passion for fintech and interest in the financial services industry Why Join Volt Money Be part of a team that's revolutionizing the loan industry in India Opportunity to develop expertise in cutting-edge financial products and technologies Work in a dynamic environment with exposure to various aspects of the fintech industry Contribute directly to distributor success and customer satisfaction Competitive compensation and the chance to make a real difference in people's financial lives What We Offer Competitive salary and performance-based incentives Opportunities for professional growth and development Comprehensive training program to set you up for success Collaborative and innovative work environment Free lunch daily for our employees Join us in our mission to transform financial accessibility and create exceptional experiences for our distributors and customers Apply now and be a key player in Volt Money's journey to redefine secured lending in India!

What You'll Do We are looking for an accomplished Senior Manager to lead our HS Classification function, responsible for managing a complex, high-volume global operation You bring expertise, strategic foresight, and judgment to independently design team structures, processes, and projects, ensuring understanding of long-term team goals and customer expectations You will report to the Director or ECommerce Classification, What Your Responsibilities Will Be Scope: Oversee multiple layers of management covering diverse process areas, potentially across multiple locations, Manage a large team of 150+ including managers and individual contributors, ensuring engagement, Ambiguity: Independently set the vision and strategic direction for the HS Classification team, navigating through defining long-term strategies, Decide team structures and processes required to meet evolving needs and customer demands, Complexity: Manage complex operational challenges, escalations, and critical decisions, carefully balancing resources, opportunities, and sustainability, Address complex global compliance and regulatory requirements, identifying and mitigating long-term risks, Impact: Promote outcomes that influence organizational goals, customer satisfaction, and compliance excellence, Identify gaps, opportunities, and projects that inspire operational efficiencies, quality improvements, and cost optimization, Execution: Lead management projects, creating long-term mechanisms for continuous improvement, operational excellence, and audit capabilities, Lead plans such as platform transitions, product enhancements, capacity planning, and critical hiring, ensuring quality execution, Establish clear Indicators and conduct regular operational reviews, promoting a culture of accountability and continuous improvement, Develop and implement strategies for maintaining team cohesion and productivity across hybrid and remote work environments, What Youll Need To Be Successful 8+ years' experience, with direct leadership of managers, managing complex international BPO, back-office operations, or call center operations, Capability to manage large teams, leading through organizational change and, MBA or equivalent advanced degree, Certifications in Six Sigma, ITIL, or relevant areas are advantageous, Proficiency in MS Excel and other Microsoft Office applications, Flexible to support a 24/7 operational environment including night shifts, How Well Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses, Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance, Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship, What You Need To Know About Avalara Were Avalara Were defining the relationship between tax and tech, Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business Our growth is real, and were not slowing down until weve achieved our mission to be part of every transaction in the world, Were bright, innovative, and disruptive, like the orange we love to wear It captures our quirky spirit and optimistic mindset It shows off the culture weve designed, that empowers our people to win Ownership and achievement go hand in hand here We instill passion in our people through the trust we place in them, Weve been different from day one Join us, and your career will be too, Were An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company ? we dont want people to fit into our culture, but to enrich it All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law If you require any reasonable adjustments during the recruitment process, please let us know,

Location: Chandigarh, Chandigarh , India Job ID: 81971 We Elevate, Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day As part of the Schindler team, youll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us By joining us, you dont just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874, Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally, Join us as a Service Engineer (Customer Engineer/ Sr Customer Engineer/ Team LeadService and Maintenance) Your Main Responsibilities Role of Customer Engineer: The Senior Customer Engineer will be responsible for repairs and maintenance of the installations in his route with the help of the subcontractors and generating revenue through sales of spare parts resulting into zero downtime, breakdowns and customer call backs, What You Bring Key Responsibilities: Execute the periodic maintenance of the installations in his/her route as per agree timelines and considering the Schindler Safety and Quality standards, Attend the call backs as and when received and complete the loop by providing feedback, Plans the jobs and provides supervision to the sub contractorsworkers for timely completion of the service, Propose sale of spare parts as and when situation demands, Co-ordinate with the FSB for requirement of spares and components, Ensures high customer satisfaction Experience we need: 6 to 9 years in the Elevator industry in Service/ Maintenance Department Whats in it for you Join our purpose-driven organization Help shape an industry in which two billion people rely on our products and services every day, Your development matters to us We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career, Thrive in a diverse and supportive culture Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued, We Elevate? Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow, Are you ready to embark on a new journeyJoin #TeamSchindler! Discover more on our career website, At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability, Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency,

Location: Ludhiana, Punjab, India Requisition ID: 81973 Jardine Schindler stands for mobility Mobility needs experts, Join our team in Ludhiana, Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services Schindler mobility solutions move two billion people every day all over the world Behind the company's success are over 70,000 employees in more than 100 countries, Jardine Schindler Group (JSG) is a joint venture between Jardine Matheson (est 1832) and Schindler Group(est 1874) JSG is specialized in design, engineer, install, maintain and modernize elevators, escalators and moving walkways in Hong Kong, Malaysia, Singapore, Thailand, Indonesia, Taiwan, Vietnam, the Philippines, Macau, Myanmar, Brunei and Cambodia On average, 100 million people throughout the Asia Pacific regions will be transported by equipment supplied and maintained by JSG on any given day, Service Engineer (Customer Engineer/ Sr Customer Engineer/ Team LeadService and Maintenance) Mobility is the goal Role Of Customer Engineer The Senior Customer Engineer will be responsible for repairs and maintenance of the installations in his route with the help of the subcontractors and generating revenue through sales of spare parts resulting into zero downtime, breakdowns and customer call backs, Mobility needs you Key Responsibilities Execute the periodic maintenance of the installations in his/her route as per agree timelines and considering the Schindler Safety and Quality standards, Attend the call backs as and when received and complete the loop by providing feedback, Plans the jobs and provides supervision to the sub contractorsworkers for timely completion of the service, Propose sale of spare parts as and when situation demands, Co-ordinate with the FSB for requirement of spares and components, Ensures high customer satisfaction Experience we need: 6 to 9 years in the Elevator industry in Service/ Maintenance Department Do you want to move the future with us If so, we would like to meet you, and look forward to receiving your complete application documents, Rutuja Kurhekar jardineschindler, At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability,

Location: Sonepat, Haryana, India Job ID: 81977 We Elevate, Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day As part of the Schindler team, youll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us By joining us, you dont just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874, Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally, Join us as a Service Engineer (Customer Engineer/ Sr Customer Engineer/ Team LeadService and Maintenance) Your Main Responsibilities Role of Customer Engineer: The Senior Customer Engineer will be responsible for repairs and maintenance of the installations in his route with the help of the subcontractors and generating revenue through sales of spare parts resulting into zero downtime, breakdowns and customer call backs What You Bring Key Responsibilities: Execute the periodic maintenance of the installations in his/her route as per agree timelines and considering the Schindler Safety and Quality standards, Attend the call backs as and when received and complete the loop by providing feedback, Plans the jobs and provides supervision to the sub contractorsworkers for timely completion of the service, Propose sale of spare parts as and when situation demands, Co-ordinate with the FSB for requirement of spares and components, Ensures high customer satisfaction Experience we need: 6 to 9 years in the Elevator industry in Service/ Maintenance Department Whats in it for you Join our purpose-driven organization Help shape an industry in which two billion people rely on our products and services every day, Your development matters to us We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career, Thrive in a diverse and supportive culture Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued, We Elevate? Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow, Are you ready to embark on a new journeyJoin #TeamSchindler! Discover more on our career website, At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability, Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency,

Mission As a member of the IBA family and acting as a leading player in the field of Quality Assurance in Radiation Therapy and Medical Imaging, IBA Dosimetry continuously innovates solutions that enhance quality and outcome of cancer treatments Our products are distributed worldwide and we are very proud of our international cultural diversity Employees from over 30 different nations come to work every day sharing the same passion for developing product solutions that protect, enhance and save lives, You consider yourself as a professional in your field yet you are also eager to learn continuously Team spirit is part of your genes and new challenges boost your motivation, Responsibilities Systematically troubleshot, solve, and document customer complaints related to product issues by leveraging equal parts intuition and technical acumen Routine follow-ups to ensure resolution and customer satisfaction, Communication with customers related to handling customers requests and complaints, providing answers and solutions in timely fashion and in accordance with implemented process, Manage and dispatch all incoming customer communications (calls and emails) from both external (end users and distributors) and internal users in a timely fashion, Acquire deep product knowledge (technical and physics related) with the goal of providing comprehensive responses to customer queries, Maintain detailed records of customer interactions, process customer accounts, and file documents, Escalate complex customer issues to appropriate support teams, Follow communication procedures, guidelines, and policies, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Remain continually informed and ready to deploy newly acquired knowledge towards resolution of new issues that may stem from recent product updates or newly discovered bugs, Requirements Masters degree in Medical Physics from a recognized institution or Dip R P from BARC(Govt of India) Clinical experience is most preferred, Intermediate familiarity with MS-Office SuiteExcel, Powerpoint, Word, etc Familiarity with applicable Medical Device Quality Systems (FDA, ISO), Basic knowledge of IT and networking fundamentals In depth-networking knowledge and/or certification (e-g Cisco) is a plus, Proficiency in spoken and written English, Affinity for teamwork and well-developed interpersonal skills, Ability to learn and apply newly acquired product training quickly, Willingness to work nights, up to 33% of workdays, Self-driven mindset and ability to work independently Devotion to customer success and a desire to put things right in under tight timelines What We Offer IBA offers you a flexible work environment and a competitive compensation package You have real possibilities to evolve within the organization and to create your own career path, supported by training programs to acquire new skills and ensure they stay sharp If you see the challenge and excitement to be part of a dynamic international team, please send us your meaningful application To enable a better comparison and fairness please apply exclusively online, Life at IBA At IBA, we value creativity, innovation, and a commitment to excellence As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance If youre ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team Lets shape the future of technology together! Apply today and be part of a mission that matters!

Drive SaaS customer success by ensuring smooth onboarding, managing support tickets & escalations, gathering feedback, improving satisfaction, maintaining knowledge base, measure KPIs, and collaborating across teams to boost retention and upselling.

Weare looking for a passionate, energetic individual to join our Lending Servicesdivision. You will be part of team working as an extension to our US basedclient ensuring we fulfill the applicable SLAs. Key Responsibilities- Loan Operations, ACBS Act as primary point of contact for clientson all servicing related activity for the banks direct / bi-lateral / Syndicatedloan portfolio including advances, payments, rate changes, and ACBS systemposting. Monitor and perform ACBS system input asneeded for the timely administration of rate options, borrowing baseadjustments, reduction to revolver schedules, and facility utilization changesas directed by the agent bank (in case of syndicated loans). Work directly with agent bank to balance andresolve any issues within the portfolio. Receive daily research and maintenancerequests from lending officers and clients and perform the necessary analysisand system input required. Review and balance daily reconciliationreports for general ledger activity tied to loan servicing. Review daily exception reports, determiningthe necessary monetary and system maintenance required for resolution. Perform any research requests and analyzeloan documentation as part of that research. Respond to client inquiries around loanbalance, rate information, loan statement questions, advance and paymentinquiries Key Competencies Min 3 years experience in Commercial Loan Servicingacross Bilateral Syndicated Loans Understanding of Lending Services lifecycle withexcellent understanding of Loan Agreements, security agreements and other loan documents Excellent knowledge of ACBS Loan ManagementSystem is a must Good Understanding of Term Loans, CreditCards, ACH, etc. Commerce Graduate / MBA (Finance) Good understanding of Project Management principles Excellent written and spoken communication skills Client Management skills

Role & responsibilities Perform troubleshooting, maintenance, and repair of electronic machines and hydraulic systems at customer sites. Provide technical support and guidance to customers, ensuring their equipment is operating efficiently. Regularly communicate with clients to provide status updates and follow-up on service requests. Travel to customer locations as required to perform maintenance or resolve technical issues. Maintain accurate service records and report on service activities. Ensure customer satisfaction through timely and effective service delivery. Preferred candidate profile Excellent written and verbal communication skills, including proficiency in mail communication for effective interaction with clients and internal teams. Ability to handle follow-ups and maintain professional customer relations. Open to travel to various customer locations for service support. Strong problem-solving skills and attention to detail.

Role Description The Zonal Manager will be responsible for overseeing business operations in the region, driving sales and business growth, ensuring customer satisfaction, and developing and implementing strategies to achieve business goals. Qualifications Experience in managing regional operations, sales, and business growth Strong leadership and strategic planning skills Excellent communication and interpersonal skills Adept at networking and forming business relationships Ability to manage and mentor a team of professionals Experience in the finance or consulting industry is a plus Bachelors or Masters degree in Business Administration, Management, Finance, or related field Experience working with government agencies and regulators is a plus Fluency in local languages is a plus Requirements Minimum 12 years of experience in MSME funding and agri commodity funding of which 10 years of experience in leading at a Regional level. Should have a strong clientele base in the Commodity space. Should have handled 20-25 Relationship Managers either directly or indirectly through the Team Leads. Preferred background in Agri/Credit space. Experience in Agri/SME/Corporate Banking

Role & responsibilities Handle escalated complaints unresolved beyond 48 hours from field engineers/customers Provide remote and on-site technical support to engineers and customers Plan and conduct training for field service engineers to improve technical capabilities Analyze National Complaint Register data, identify root causes, and reduce repeat complaints Approve warranty claims in coordination with the spares division Follow up with supply chain for spares procurement for CAMC and warranty calls Drive remote monitoring solutions like K Connect installations and algorithms Weekly reporting of NCR to QA and ensure permanent resolution of complaints Conduct root cause analysis of Zero Hour Complaints Review and analyze service reports and log readings from chillers Visit key customer locations for technical audits and engineer performance mapping Ensure high customer satisfaction and implement service policies effectively Collaborate with sales/service teams to support lead generation and solution selling Propose and implement service improvement and business ideas Preferred candidate profile Strong analytical and root cause analysis capability Should have handled escalated service issues and customer complaints Good communication, documentation, and training delivery skills Hands-on knowledge of chiller systems, components, service tools, and reporting Willing to travel for field visits and escalation support

We are hiring for International VFS process Skills -Excellent English Communication Education -HSC/Graduate Experience - Fresher With 6 months Days of working - 5 days Week off - Sat Sun Off Shift Window - Day shift Mode - Work form office Round of Interviews HR Ops Contact: 8108671430 Mail: Shwetag17@hexaware.com

Job Purpose This role is responsible for driving the monthly, quarterly and annual sales targets in the locations(s) while ensuring compliance with organization policies and procedures. Key Responsibilities Functional Responsibilities • Ensure recruitment, development and grooming of sales teams based out in different areas • Ensure adherence to policies, procedures, processes and other regulatory requirements while conducting sales • Plan and implement sales and marketing activities within a location in order to grow the loan businesses • Ensure location targets are met and look after the dealers / sub-dealers in all aspects (achieving target, attitude, discipline, compliance, product knowledge of the company & competitors ) • Ensure customer satisfaction in terms of services and interaction with credit team regarding customer applications • Ensure adherence to policies, procedures, processes and other regulatory requirements while conducting sales Job Requirements Qualifications Graduate / Post Graduate Experience 8+ years of experience in handling sales & dealer management (preferably in CD) Functional Competencies Industry insights & knowledge of regulations around consumer durable finance Exposure across more than one area / territory Sales orientation with strong negotiation skills Behavioral Competencies Strong communication and interpersonal skills Problem solving and decision-making skills People Management skills

The candidate will be responsible for building and maintaining strong relationships with enterprise clients, ensuring the successful delivery of solutions, and driving customer satisfaction and retention. This role requires a deep understanding of enterprise solutions, exceptional client-facing skills, and the ability to identify growth opportunities within existing accounts. Key Responsibilities: 1. Value Orientation & Consulting: * Serve as a trusted advisor, providing expert insights to help customers achieve their business goals. * Focus on delivering measurable outcomes to ensure customers realize tangible benefits from the implementation. * Partner with customers to understand their needs and challenges, proposing customized solutions that may include business process adjustments. * Leverage expertise in business processes, ICI, and customer knowledge to deliver outcome-focused solutions aligned with best practices. * Application Design & Solution Development: * Contribute to designing and developing comprehensive solutions that fulfill all customer requirements. * Ensure the final solution adheres to quality standards, particularly in user experience and configuration accuracy. * Work closely with internal teams, including technical and AIML experts, to guarantee successful implementations. 2. Subject Matter Expertise (SME): * Be actively involved in product configuration and achieve relevant certifications within a reasonable timeframe. * Build a deep understanding of CLM, industry trends, and procurement and sales processes. * Stay informed about emerging technologies such as GenAI, EAI, and reporting tools. 3. Customer Management & Relationship Building: * Establish strong relationships with customers, promoting trust and collaboration throughout the implementation process. * Use assertive and effective communication to manage customer expectations and address concerns. * Act as the primary contact for key business stakeholders, focusing on business value, process alignment, and change management. 4. Additional Responsibilities: * Facilitate end-to-end workshops and whiteboarding sessions. * Oversee training, documentation, and adherence to project management processes and systems. * Motivate and manage teams effectively. * Demonstrate an understanding of project financials. * Ensure quality assurance and control throughout the project lifecycle. Requirements : * A bachelors degree in computer science, engineering, or a related field; a masters degree is preferred. * Experience in a SaaS organization with at least one complete lifecycle of global enterprise application implementations, including hands-on cloud solution design. * Over 7 years of consulting experience with a proven track record in successful end-to-end implementations. * Strong expertise in solution design and the ability to architect complex systems meeting customer needs. * Proven capability to translate customer requirements into tangible business value. * Hands-on experience in product configuration, application design, and solution development. * Exceptional communication and interpersonal skills to build trust and rapport with clients. * Demonstrated ability to manage multiple projects concurrently and deliver within tight deadlines. Working at SpotDraft When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company. * An opportunity to work alongside one of the most talent-dense teams. * An opportunity to build your professional network through interacting with influential and highly sought-after founders, investors, venture capitalists and market leaders. * Hands-on impact and space for complete ownership of end-to-end processes. * We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals. Our Core Values * Our business is to delight Customers * Be Transparent. Be Direct * Be Audacious * Outcomes over everything else * Be 1% better every day * Elevate each other * Be passionate. Take Ownership

Sodexo Food Solutions India Pvt. Ltd.cesStore In-charge to join our dynamic team and embark on a rewarding career journey Oversee all store operations, including receiving, stocking, and organizing merchandise Ensure the store is clean, well-organized, and visually appealing to customers Hire, train, and supervise staff, including cashiers, stockers, and sales associates Create schedules and assign tasks to staff to ensure efficient operation of the store Respond to customer inquiries, resolve customer complaints, and ensure customer satisfaction Maintain inventory levels and order merchandise as needed Track sales and expenses, prepare reports, and analyze data to make informed business decisions Implement loss prevention measures, such as monitoring security cameras and conducting regular store audits Comply with all relevant laws, regulations, and company policies Strong leadership skills and ability to motivate and manage a team Excellent communication and interpersonal skills

Sodexo Food Solutions India Pvt. Ltd.cesFloor Manager to join our dynamic team and embark on a rewarding career journey Overseeing the work of employees, providing direction and guidance as needed, and ensuring a high level of customer service. Scheduling and assigning tasks to employees, ensuring proper coverage during business hours. Resolving customer complaints and ensuring a positive customer experience. Monitoring employee performance and providing feedback to help improve their skills. Maintaining inventory levels and ordering supplies as needed. Ensuring compliance with company policies and procedures, as well as health and safety regulations. Developing and implementing plans to improve operational efficiency and customer satisfaction. Keeping up-to-date with changes in the industry and market trends. Performing other tasks as assigned by management.Qualifications: Strong leadership and interpersonal skills, with the ability to motivate and manage a team. Excellent customer service skills, with the ability to resolve customer complaints and maintain a positive customer experience. Good communication and organizational skills, with attention to detail. Ability to work well under pressure and manage multiple tasks effectively. Familiarity with basic computer programs, such as Microsoft Office.

To join Virtual Walk-in, Use the below link- https://teams.microsoft.com/l/meetup-join/19%3ameeting_NmYyYmYxNjItNmMxNS00NzNmLWEzYTYtMDg5MTJjZDJhZWIx%40thread.v2/0?context=%7b%22Tid%22%3a%220ee9b5f9-52b3-4351-8198-c4804cd66b68%22%2c%22Oid%22%3a%2211d14c8e-d0d2-4b1d-a7a7-bf2ba2006364%22%7d About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU : Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Handle customer queries effectively via call/chat/email Ensure timely resolution and maintain customer satisfaction Maintain call logs and reports as per process requirement Follow standard operating procedures and guidelines Handle inbound and outbound customer interactions Provide accurate information and resolve queries Document customer interactions in the system Maintain service quality and meet defined KPIs Must be very fluent in English & conversant in Hindi (Read, Write, Speak) Key Requirements: Good communication and interpersonal skills Comfortable with rotational shifts, if required Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable with rotational shifts and night shifts (for NRI process) Fresher welcome; prior BPO/customer support experience is a plus Work Mode : WFH/ WFO Work Timings : 8 hours between 8:00 PM to 5:00 AM (Night Shift)

Key Responsibilities: Service Desk Operations Management: Oversee day-to-day operations of the service desk, ensuring adherence to SLAs and KPIs Act as the primary point of contact for escalated issues and ensure timely resolutions Monitor service desk performance, ensuring efficient and consistent incident, problem, and request management Maintain the IT service desk ticketing system, ensuring proper documentation, tracking, and reporting of incidents and service requests Team Leadership & Development: Lead, coach, and mentor the service desk team to ensure high levels of performance and professional development Provide regular performance feedback, identify training needs, and develop career growth plans Schedule and allocate resources to meet service desk workload, ensuring 24/7 support coverage if required Process Improvement & Documentation: Develop, maintain, and enforce service desk processes, procedures, and best practices Identify opportunities for process improvements and drive efficiency across the team Ensure all technical documentation is up-to-date, including knowledge base articles and troubleshooting guides Customer Service & Satisfaction: Ensure a customer-centric approach within the service desk team, focusing on delivering a high level of user satisfaction Gather feedback from end-users and customers to continually improve service quality Manage expectations with stakeholders, ensuring clear communication on service status and issue resolution Technology & Tools Management: Oversee the deployment and management of IT service management tools and solutions Collaborate with IT teams to implement automation and self-service solutions where applicable Reporting & Analytics: Provide regular reports on service desk performance, including key metrics such as ticket resolution times, customer satisfaction, and service delivery efficiency Analyze trends and patterns in incidents and requests, proactively addressing recurring issues Collaboration & Coordination: Collaborate with other IT teams (Infrastructure, Network, Applications) to ensure seamless service delivery Work closely with vendors and third-party service providers to resolve incidents and ensure SLA compliance Key Skills & Qualifications: Bachelor's degree in IT, Computer Science, or a related field Minimum of 5 years of experience in an IT support or service desk environment, with at least 2 years in a leadership or managerial role Strong understanding of ITIL or other IT Service Management (ITSM) frameworks (certification preferred) Proficient in using ITSM tools such as ServiceNow, Jira Service Desk, SolarWinds, or similar platforms Excellent communication and interpersonal skills, with a customer-oriented mindset Proven ability to manage and prioritize a diverse set of tasks and issues in a fast-paced environment

Key Roles & Responsibilities: Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT). Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure. Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc. Understand data and be able to interpret business logic. Renewals and expansions. Ensure that buildings are fully operational, and processes are running smoothly. End to end management of client relationship in respective centers. Extensive Team Management and Growth. Internal stakeholder management. This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks. Presales: Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships. Making sure that the requirements are documented and signed off by clients. Internal delivery timelines tracking and continuously interacting with the clients managing the expectations. Post Sales: Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW Working with internal stakeholders ensuring smooth operations of the clients. Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase. Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans. Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met. Renewals and retention of the client. Skills & Qualification Required: BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees. 10+ years of experience in a client facing role. Thrive in a fast-paced environment while maintaining excellent attention to detail Strong communication, organization, and project management skills 3+ years of people management experience is a must; experience managing teams of 5+ people preferred

Outpace Consulting Services is recruiting for Customer Support : International Voice . This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills. Key Responsibilities: Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels. Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems. Problem Resolution: Identify the root cause of technical problems and implement effective, lasting solutions. Documentation: Accurately log and track all customer interactions, reported issues, and their resolutions within the designated systems. Escalation Management: Identify and escalate complex or unresolved issues to more experienced technicians or management in a timely manner. Customer Satisfaction: Ensure a high level of customer satisfaction by providing clear, concise, and empathetic support. Technical Learning: Continuously learn and adapt to new technologies, products, and evolving customer needs. Collaboration: Work effectively with other support team members and internal departments to achieve collective goals. Required Skills & Qualifications: Technical Skills: Proficiency in computer systems, common software applications, and basic hardware components. Customer Service Skills: Demonstrated empathy, patience, and the ability to communicate effectively and professionally with customers, often in challenging situations. Problem-Solving Skills: Strong analytical abilities to diagnose problems, identify root causes, and devise practical solutions. Communication Skills: Excellent verbal and written communication to convey technical information clearly and concisely to non-technical users. Documentation: Ability to create and maintain accurate technical documentation. Installation & Configuration: Basic experience or understanding of installing and configuring software and hardware. Time Management: Ability to manage multiple tasks, prioritize work effectively, and perform under pressure. Teamwork: Proven ability to collaborate effectively with team members and internal departments. CVs : [HIDDEN TEXT]

Outpace Consulting Services is recruiting for Customer Service . This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills. Key Responsibilities: Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels. Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems. Problem Resolution: Identify the root cause of technical problems and implement effective, lasting solutions. Documentation: Accurately log and track all customer interactions, reported issues, and their resolutions within the designated systems. Escalation Management: Identify and escalate complex or unresolved issues to more experienced technicians or management in a timely manner. Customer Satisfaction: Ensure a high level of customer satisfaction by providing clear, concise, and empathetic support. Technical Learning: Continuously learn and adapt to new technologies, products, and evolving customer needs. Collaboration: Work effectively with other support team members and internal departments to achieve collective goals. Required Skills & Qualifications: Technical Skills: Proficiency in computer systems, common software applications, and basic hardware components. Customer Service Skills: Demonstrated empathy, patience, and the ability to communicate effectively and professionally with customers, often in challenging situations. Problem-Solving Skills: Strong analytical abilities to diagnose problems, identify root causes, and devise practical solutions. Communication Skills: Excellent verbal and written communication to convey technical information clearly and concisely to non-technical users. Documentation: Ability to create and maintain accurate technical documentation. Installation & Configuration: Basic experience or understanding of installing and configuring software and hardware. Time Management: Ability to manage multiple tasks, prioritize work effectively, and perform under pressure. Teamwork: Proven ability to collaborate effectively with team members and internal departments.

Outpace Consulting Services is recruiting for Customer Support : Chat and Voice Process Teleperformance. This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills. Key Responsibilities: Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels. Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems. Problem Resolution: Identify the root cause of technical problems and implement effective, lasting solutions. Documentation: Accurately log and track all customer interactions, reported issues, and their resolutions within the designated systems. Escalation Management: Identify and escalate complex or unresolved issues to more experienced technicians or management in a timely manner. Customer Satisfaction: Ensure a high level of customer satisfaction by providing clear, concise, and empathetic support. Technical Learning: Continuously learn and adapt to new technologies, products, and evolving customer needs. Collaboration: Work effectively with other support team members and internal departments to achieve collective goals. Required Skills & Qualifications: Technical Skills: Proficiency in computer systems, common software applications, and basic hardware components. Customer Service Skills: Demonstrated empathy, patience, and the ability to communicate effectively and professionally with customers, often in challenging situations. Problem-Solving Skills: Strong analytical abilities to diagnose problems, identify root causes, and devise practical solutions. Communication Skills: Excellent verbal and written communication to convey technical information clearly and concisely to non-technical users. Documentation: Ability to create and maintain accurate technical documentation. Installation & Configuration: Basic experience or understanding of installing and configuring software and hardware. Time Management: Ability to manage multiple tasks, prioritize work effectively, and perform under pressure. Teamwork: Proven ability to collaborate effectively with team members and internal departments.