Key Responsibilities Operational Support: Assist in the execution of daily operations tasks. Work collaboratively with team members to achieve operational goals. Contribute ideas and insights to improve operational efficiency. Data Analysis Collect and analyze operational data to identify trends and areas for improvement. Prepare reports and presentations summarizing key performance indicators. Assist in making data-driven recommendations for process enhancements. Process Optimization Participate in the development and implementation of streamlined processes. Identify and propose solutions to operational challenges. Contribute to continuous improvement initiatives. Cross-functional Collaboration Collaborate with various departments to ensure smooth communication and coordination. Support project teams in the implementation of new processes or initiatives. Foster a positive and collaborative working environment. Documentation Maintain accurate records of operational activities. Document and update standard operating procedures (SOPs). Ensure compliance with company policies and procedures. Requirements Qualified executive with familiarity of financial industry preferred Highly analytical, proficient in MS Excel Strong attention to detail and ability to manage time to complete tasks with tight deadlines Excellent communication skills and personal qualities of integrity, credibility and quality Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions Strong command of the English language (written and verbal) Drive product improvements to increase scalability of our backend system in relation to the daily Ops work About Volt Money Show more Show less

We are looking for a Generalist AI Engineer to join our team and drive AI-driven automation across developer productivity, operations, and customer support. You will work with LLM-based tools and technologies to streamline workflows, build AI-powered copilots, and enhance efficiency across various functions. Key Responsibilities Developer Productivity: Build AI-powered tools to assist developers in code generation, debugging, documentation, and automation. Operations Efficiency: Implement AI-driven solutions to optimize internal workflows, automate repetitive tasks, and enhance decision-making. Customer Support Automation: Develop AI chatbots and virtual assistants to improve response times, reduce support load, and enhance customer experience. Research and integrate cutting-edge LLM technologies (OpenAI, LangChain, Hugging Face, etc.) to solve real-world business problems. Deploy and fine-tune custom AI models for text summarization, classification, retrieval, and decision-making. Work closely with engineering, product, and operations teams to identify AI opportunities and deliver scalable solutions. Requirements 3-5 years of experience working as an AI Engineer / ML Engineer / Applied AI Developer. Strong understanding of LLMs (GPT, Claude, Gemini, etc.), vector databases, and AI-based automation tools. Experience in Python, LangChain, OpenAI API, Hugging Face, RAG architectures, and AI-based workflow automation. Familiarity with NLP, embeddings, fine-tuning models, prompt engineering, and AI-powered search. Experience deploying AI models in production using AWS/GCP/Azure, Docker, and Kubernetes. Strong problem-solving skills and a generalist mindset to work across multiple domains. Good to Have Prior experience in AI-powered code assistance tools (e.g., Copilot, Tabnine, Cody). Hands-on experience with LLM agents and orchestration frameworks. Exposure to automating workflows in Slack, Notion, or internal tools using AI. Why Join Us? Opportunity to work on impactful AI-driven automation in a fast-growing fintech startup. Freedom to experiment with the latest AI tools and shape the AI strategy at Volt Money. Work alongside a highly talented and fast-moving team If you are passionate about using AI to drive real-world impact across different functions, we d love to hear from you! About Volt Money Volt Money is a fast growing FinTech for secured lending against financial assets such as mutual funds, and stocks. We enable a 100% digital solution for retail customers to get instant, low cost & flexible credit by pledging their Mutual Funds & stocks. We re leaders in this emerging and fast growing market segment. We ve been operational since April-2022 and raised funds from marquee investors. Volt Money was co-founded by 3 IIT Delhi graduates with 10+ years experience each in finance, technology and product management. Here is quick intro: Lalit Bihani (CEO) Product & Growth specialist. (ex: WhiteHatJr, BrowserStack, Hopscotch). (Linkedin Profile) Bharat Lamba (CBO) Specialized in secured and unsecured credit underwriting and risk management(~ $1B AUM) with global banking experience. (ex: HSBC, Merrill Lynch) (Linkedin Profile) Ankit Agarwal (CTO) Experienced Tech leader with Software Development & Management experience (ex: Amazon, Flipkart, Yahoo). (Linkedin Profile) Join us in our mission to transform financial accessibility and create exceptional experiences for our customers. Apply now and be a key player in Volt Moneys journey to redefine secured lending in India! ","

Role Overview :: As a part of the rapidly growing team of Volt Money, you will drive the onboarding experience for Fintech partners. As a partner advocate you will work closely with multiple internal functions like tech, product and operations to drive partner integrations and improve go-live experience. You will track partner progress, identify blockers, provide visibility to internal stakeholders and raise alarms when required. This is a generalist role where you will get a well-rounded exposure to the organization's business, product, operations and broader tech ecosystem. This role will intersect multiple functions and work with internal and external teams and platforms to ensure and drive product excellence. Fitment :: This role is ideal for individuals who have worked in implementation or managing multiple partners/customers. Candidate having experience with a Fintech or a SaaS company in a program or project management capacity will find this role highly relevant. Job Responsibilities :: Working with strategic partners to drive integrations and owning the entire program from kick-off to go-live and ramp-up. Work closely with internal teams to ensure seamless partner experience during and post go-live. Work closely with stakeholders to design the optimum process to track and monitor program health. Work closely with the partners and internal teams to identify areas of opportunity and growth. Tracking the progress of each partner and coordinate internally with product, tech, business and operations teams to drive partner success. Anticipate issues, drive accountability and highlight blockers to ensure execution as per plan. Requirements :: Strong communication and articulation skills, including verbal and written modes like documentation, process notes, etc. Able to coordinate with multiple internal and external teams. Understand business, operational, and product processes and drive alignment with partners. Driving structure internally in terms of tracking multiple partners and manage programs and drive periodic reviews. 2 - 5 years of full-time experience in program or project management, preferably in a growth-stage organization. Bachelor’s degree in a Technology, Engineering with prior experience as a developer or system analyst. Bonus points if you have experience in digital lending and customer facing experience. Show more Show less

About the Role: We are looking for a dynamic driven information security professional to lead the information security at Voltmoney. This role is responsible for setting and executing the vision, strategy and program to protect all information assets and technologies within the organization. The ideal candidate will bring extensive expertise in cybersecurity, risk management and regulatory compliance, with a strong focus on the financial services sector. Having detailed knowledge of the certification process and RBI compliance guidelines would be a great fit for the role. Key Responsibilities: - Develop and implement comprehensive information security strategies, policies, standards, and procedures aligned with industry best practices and regulatory standards while working directly with CISO. - Lead the creation and maintenance of robust security controls to protect all information assets, including networks, systems, applications, and data. - Conduct regular risk and vulnerability assessments to identify and mitigate potential security threats. - Establish incident response and business continuity plans for effective recovery from security incidents or breaches. - Collaborate with IT, risk management, compliance, and legal teams to integrate security into all business processes. - Stay updated on emerging security threats, industry trends, and technologies, advising on best practices and innovations. - Oversee security awareness and training programs to ensure a culture of security throughout the organization. - Act as the primary liaison for internal and external stakeholders, including regulatory agencies, auditors, and vendors, on all security matters. - Regularly report to executive leadership and the board on the organizations information security posture and improvements. Qualifications: - Bachelors or Masters degree in Computer Science, Information Technology, Cybersecurity or a related discipline. - 2 to 4 years of experience in information security, preferably within the financial services sector. - In-depth understanding of security frameworks and standards, such as ISO 27001, NIST Cybersecurity Framework, GDPR, and PCI DSS. - Strong knowledge of networking, systems architecture and cloud computing. - Demonstrated experience in risk assessment, penetration testing, and security audits. - Excellent communication skills to translate technical concepts for non-technical stakeholders. - Relevant certifications (e.g., CISSP, CISM, CRISC) are highly preferred. - Proven ability to lead security initiatives and deliver results in a dynamic environment. Benefits: - Competitive salary based on experience and qualifications. - Health insurance coverage for employees and dependents. - Professional development support, including certification and education opportunities. - This role is ideal for a cybersecurity leader passionate about developing and overseeing high-impact security programs in a fast-paced financial environment. ","

Key Responsibilities Operational Support: Assist in the execution of daily operations tasks, Work collaboratively with team members to achieve operational goals, Contribute ideas and insights to improve operational efficiency, Data Analysis Collect and analyze operational data to identify trends and areas for improvement, Prepare reports and presentations summarizing key performance indicators, Assist in making data-driven recommendations for process enhancements, Process Optimization Participate in the development and implementation of streamlined processes, Identify and propose solutions to operational challenges, Contribute to continuous improvement initiatives, Cross-functional Collaboration Collaborate with various departments to ensure smooth communication and coordination, Support project teams in the implementation of new processes or initiatives, Foster a positive and collaborative working environment, Documentation Maintain accurate records of operational activities, Document and update standard operating procedures (SOPs), Ensure compliance with company policies and procedures, Requirements Qualified executive with familiarity of financial industry preferred Highly analytical, proficient in MS Excel Strong attention to detail and ability to manage time to complete tasks with tight deadlines Excellent communication skills and personal qualities of integrity, credibility and quality Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions Strong command of the English language (written and verbal) Drive product improvements to increase scalability of our backend system in relation to the daily Ops work About Volt Money

About Volt Money Volt Money is India's market leader in loans against securities, revolutionizing instant and secured loans against mutual funds and shares We offer hassle-free, instant secured loans with favorable terms, empowering individuals with immediate financial flexibility while supporting their long-term wealth creation goals, Volt Money is backed by top investors in the ecosystem, Role Overview We are seeking a dedicated and customer-oriented Support Executive to join our team at Volt Money The primary focus of this role is to provide exceptional support to our network of distributors, ensuring their success in offering loans against mutual funds to their customers, Key Responsibilities And Accountabilities (KRAs) Distributor Support Serve as the first point of contact for distributors seeking assistance Provide prompt and accurate responses to distributor inquiries via phone, email, and chat Assist distributors in navigating Volt Money's systems and processes Troubleshoot and resolve issues related to loan applications, disbursements, and repayments Problem Resolution Identify and escalate complex issues to appropriate internal teams Follow up on escalated issues to ensure timely resolution Maintain a comprehensive knowledge base of common issues and their solutions Distributor Education Guide distributors on how to effectively use Volt Money's platforms and tools Provide information about loan against mutual funds products and processes Assist in creating and updating support materials, FAQs, and tutorials for distributors Customer Support Assist distributors in addressing their end-customers' queries and concerns Provide second-level support for complex customer issues when needed Reporting and Feedback Maintain accurate records of all support interactions and their outcomes Compile regular reports on common issues, resolution times, and distributor satisfaction Collect and communicate distributor feedback to improve products and processes Qualifications and Skills Bachelor's degree in any field; degree in Finance or Business Administration is a plus 1-3 years of experience in customer support, preferably in the financial services sector Basic understanding of mutual funds and loan products Excellent communication skills in English and Hindi; knowledge of other regional languages is a plus Strong problem-solving and analytical skills Proficiency in using customer support software and MS Office suite Ability to work in shifts, including weekends, as per business requirements Personal Attributes Patient and empathetic with a strong customer-service orientation Ability to remain calm and professional in high-pressure situations Detail-oriented with excellent organizational skills Quick learner with the ability to adapt to new technologies and processes Team player with the ability to work collaboratively in a fast-paced environment Passion for fintech and interest in the financial services industry Why Join Volt Money Be part of a team that's revolutionizing the loan industry in India Opportunity to develop expertise in cutting-edge financial products and technologies Work in a dynamic environment with exposure to various aspects of the fintech industry Contribute directly to distributor success and customer satisfaction Competitive compensation and the chance to make a real difference in people's financial lives What We Offer Competitive salary and performance-based incentives Opportunities for professional growth and development Comprehensive training program to set you up for success Collaborative and innovative work environment Free lunch daily for our employees Join us in our mission to transform financial accessibility and create exceptional experiences for our distributors and customers Apply now and be a key player in Volt Money's journey to redefine secured lending in India!

Role Overview :: As a part of the rapidly growing team of Volt Money, you will drive the onboarding experience for Fintech partners As a partner advocate you will work closely with multiple internal functions like tech, product and operations to drive partner integrations and improve go-live experience You will track partner progress, identify blockers, provide visibility to internal stakeholders and raise alarms when required This is a generalist role where you will get a well-rounded exposure to the organization's business, product, operations and broader tech ecosystem This role will intersect multiple functions and work with internal and external teams and platforms to ensure and drive product excellence Fitment :: This role is ideal for individuals who have worked in implementation or managing multiple partners/customers Candidate having experience with a Fintech or a SaaS company in a program or project management capacity will find this role highly relevant Job Responsibilities :: Working with strategic partners to drive integrations and owning the entire program from kick-off to go-live and ramp-up Work closely with internal teams to ensure seamless partner experience during and post go-live Work closely with stakeholders to design the optimum process to track and monitor program health Work closely with the partners and internal teams to identify areas of opportunity and growth Tracking the progress of each partner and coordinate internally with product, tech, business and operations teams to drive partner success Anticipate issues, drive accountability and highlight blockers to ensure execution as per plan Requirements :: Strong communication and articulation skills, including verbal and written modes like documentation, process notes, etc Able to coordinate with multiple internal and external teams Understand business, operational, and product processes and drive alignment with partners Driving structure internally in terms of tracking multiple partners and manage programs and drive periodic reviews 2 5 years of full-time experience in program or project management, preferably in a growth-stage organization Bachelors degree in a Technology, Engineering with prior experience as a developer or system analyst Bonus points if you have experience in digital lending and customer facing experience

Role Overview :: As a part of the rapidly growing team of Volt Money, you will drive the onboarding experience for Fintech partners. As a partner advocate you will work closely with multiple internal functions like tech, product and operations to drive partner integrations and improve go-live experience. You will track partner progress, identify blockers, provide visibility to internal stakeholders and raise alarms when required. This is a generalist role where you will get a well-rounded exposure to the organization's business, product, operations and broader tech ecosystem. This role will intersect multiple functions and work with internal and external teams and platforms to ensure and drive product excellence. Fitment :: This role is ideal for individuals who have worked in implementation or managing multiple partners/customers. Candidate having experience with a Fintech or a SaaS company in a program or project management capacity will find this role highly relevant. Job Responsibilities :: Working with strategic partners to drive integrations and owning the entire program from kick-off to go-live and ramp-up. Work closely with internal teams to ensure seamless partner experience during and post go-live. Work closely with stakeholders to design the optimum process to track and monitor program health. Work closely with the partners and internal teams to identify areas of opportunity and growth. Tracking the progress of each partner and coordinate internally with product, tech, business and operations teams to drive partner success. Anticipate issues, drive accountability and highlight blockers to ensure execution as per plan. Requirements :: Strong communication and articulation skills, including verbal and written modes like documentation, process notes, etc. Able to coordinate with multiple internal and external teams. Understand business, operational, and product processes and drive alignment with partners. Driving structure internally in terms of tracking multiple partners and manage programs and drive periodic reviews. 2 - 5 years of full-time experience in program or project management, preferably in a growth-stage organization. Bachelor’s degree in a Technology, Engineering with prior experience as a developer or system analyst. Bonus points if you have experience in digital lending and customer facing experience.

Role Overview The candidate will be part of the Product team and work closely with multiple internal functions and external stakeholders to deliver a superior end-to-end customer experience to Volt's customers and partners through sales & support intervention. The candidate is expected to deliver an industry-leading customer experience for Volt across all its offerings. This is a generalist role where the individual will get well-rounded exposure to the organization's business, technology, operations, and data. This role will sit at the intersection of multiple functions and work with internal and external tools and platforms to ensure customer experience is never compromised. Fitment This role is ideal for individuals who obsess about customer experience and want to own and drive a key charter where they get to lead a team of their own. The role requires a very strong understanding of customer experience and working with sales and support teams to optimize for conversions and customer satisfaction. This role would suit those candidates with prior experience driving sales or support charters in a high-growth environment for at least 2 years. Responsibilities Define and own the product roadmap and KPIs for all Sales & Support platforms across business lines. Collaborate with business stakeholders to deeply understand sales & support pain points and translate them into scalable product solutions. Define and monitor product success metrics to continuously improve efficiency, NPS, CSAT, and sales conversion rates. Responsible for driving key metrics (Calling, NPS, funnel drop-offs) and running experiments to optimize performance and experience. Work closely with the PMs, partners, and internal teams to identify areas of opportunity and improvement across the business lines. Work with engineering and design to prioritize and ship high-impact features in a fast-paced environment. Responsible for ensuring every product release is held to the highest standards of quality as per our product vision by working closely with the QA team Build and improve tools such as CRM, Support & ticketing platforms, FAQs, and internal tools to improve team productivity. Mentor and manage a team of PMs, guiding their growth and execution quality from problem-solving to execution. Requirements Strong customer empathy and ability to put yourself in stakeholders' shoes in areas such as customer journeys, sales, operations, etc. Strong understanding of processes and metrics from a business and product perspective. Strong critical thinking skills, including the ability to question the status quo and go beyond conventions. At least 3 years of full-time experience in product management in a customer-facing role is mandatory. Proven experience in building or managing sales, CRM, support, or internal tools products is mandatory. Experience working closely with support/sales ops teams and an understanding of contact center workflows is mandatory. Strong communication and articulation skills, including verbal and written modes like documentation, process notes, communication templates, etc. Prior experience in customer-facing Fintech products, especially lending, is highly preferred.