Program Manager

Job Description

Role Overview :: As a part of the rapidly growing team of Volt Money, you will drive the onboarding experience for Fintech partners. As a partner advocate you will work closely with multiple internal functions like tech, product and operations to drive partner integrations and improve go-live experience. You will track partner progress, identify blockers, provide visibility to internal stakeholders and raise alarms when required. This is a generalist role where you will get a well-rounded exposure to the organization's business, product, operations and broader tech ecosystem. This role will intersect multiple functions and work with internal and external teams and platforms to ensure and drive product excellence. Fitment :: This role is ideal for individuals who have worked in implementation or managing multiple partners/customers. Candidate having experience with a Fintech or a SaaS company in a program or project management capacity will find this role highly relevant. Job Responsibilities :: Working with strategic partners to drive integrations and owning the entire program from kick-off to go-live and ramp-up. Work closely with internal teams to ensure seamless partner experience during and post go-live. Work closely with stakeholders to design the optimum process to track and monitor program health. Work closely with the partners and internal teams to identify areas of opportunity and growth. Tracking the progress of each partner and coordinate internally with product, tech, business and operations teams to drive partner success. Anticipate issues, drive accountability and highlight blockers to ensure execution as per plan. Requirements :: Strong communication and articulation skills, including verbal and written modes like documentation, process notes, etc. Able to coordinate with multiple internal and external teams. Understand business, operational, and product processes and drive alignment with partners. Driving structure internally in terms of tracking multiple partners and manage programs and drive periodic reviews. 2 - 5 years of full-time experience in program or project management, preferably in a growth-stage organization. Bachelor’s degree in a Technology, Engineering with prior experience as a developer or system analyst. Bonus points if you have experience in digital lending and customer facing experience. Show more Show less