Function as a part of the International Business Division Team. The primary responsibility is to work with Senior Account Director to serve as a liaison between Hansa and its clients, with responsibility for team revenue, along with appropriate high levels of service to Clients. OVERALL RESPONSIBILITIES: - Project Management: o Leading all responsibilities on project execution. o Forming complete understanding of clients research problem. o Developing/ localizing research instruments like screener, discussion guide, research stimulus materials, secondary market information to support project objective. o Leading briefing and training of data collection teams o Conducting In-depth Interviews, Focus Group Discussions, Ethnographies etc. o Micro-level monitoring project of data collection and ensuing quality controls on the project. o Identify issues and provide timely actionable solution to data collection team. o Qualitative Data Analysis and Reporting insights to client. - Client Servicing: o Swift in managing all communication with client o Working closely with client during all aspect of project life cycle o Providing relevant market information to client to make them comfortable with understanding of local markets o Proactive in discussing issues and providing actionable solutions o Attending client during field visits and ensuring all aspects of client visit run smoothly - Active team player and of supporting character - Proficient in working on Microsoft Office Suites - Excellent communication skills, written and spoken - Good Inter-team management skills - Excellent at deriving qualitative insights and smart at constructing research report and presenting to clients. - Willing to work under pressure - Open to travel across India for project management and client visits - Exposure to servicing international clients would be preferred Willingness to: - Work odd-hours or over weekends on few occasions - Understand and blend with the company culture.

Handling End to End Research Stages (Receiving Client Brief, Proposal Writing, Customized Questionnaire Building , Coordinating with the Scripting & the Analysis Team, Preparation of Research Instruments, Briefing the Project Management & Field Teams, Launching the Field Work, Quota Management, Preparing reports and presenting the key insights to clients) 1. Well versed with MR approaches of Product & Concept testing, Ad testing, Brand tracking, Consumer profiling, Segmentation, U&A, etc. 2. Conversant with MS Office and SPSS, with reasonable analytical bent of mind and skills 3. Should have a presentable persona, and should be able to interact with clients confidently. 4. Should possess strong verbal & written communication skills 5. Prior experience in well-known Market Research Organizations is a must This opening is only for experienced market research professionals and not applicable for freshers/people with irrelevant experience.

Handle customer queries effectively via call/chat/email Ensure timely resolution and maintain customer satisfaction Maintain call logs and reports as per process requirement Follow standard operating procedures and guidelines Handle inbound and outbound customer interactions Provide accurate information and resolve queries Document customer interactions in the system Maintain service quality and meet defined KPIs Work Mode: WFH/ WFO Work Timings : 8.5 hours between 9:00 AM to 7:30 PM Key Requirements: Good communication and interpersonal skills Comfortable with rotational shifts, if required Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable with rotational shifts and night shifts (for NRI process) Fresher welcome; prior BPO/customer support experience is a plus

Handle customer queries effectively via call/chat/email Ensure timely resolution and maintain customer satisfaction Maintain call logs and reports as per process requirement Follow standard operating procedures and guidelines Handle inbound and outbound customer interactions Provide accurate information and resolve queries Document customer interactions in the system Maintain service quality and meet defined KPIs Must be very fluent in English & conversant in Hindi (Read, Write, Speak) Key Requirements: Good communication and interpersonal skills Comfortable with rotational shifts, if required Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable with rotational shifts and night shifts (for NRI process) Fresher welcome; prior BPO/customer support experience is a plus Work Mode : WFH/ WFO Work Timings : 8 hours between 8:00 PM to 5:00 AM (Night Shift)

Handle customer queries effectively via call/chat/email Ensure timely resolution and maintain customer satisfaction Maintain call logs and reports as per process requirement Follow standard operating procedures and guidelines Handle inbound and outbound customer interactions Provide accurate information and resolve queries Document customer interactions in the system Maintain service quality and meet defined KPIs Must be proficient in English & Hindi (Read, Write, Speak) Key Requirements: Good communication and interpersonal skills Comfortable with rotational shifts, if required Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable with rotational shifts and night shifts (for NRI process) Fresher welcome; prior BPO/customer support experience is a plus Work Mode: WFH/ WFO Work Timings : 8.5 hours between 9:00 AM to 7:30 PM

Key Requirements: Good communication and interpersonal skills Comfortable with rotational shifts, if required Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable with rotational shifts and night shifts (for NRI process) Fresher welcome; prior BPO/customer support experience is a plus Candidate profile : Handle customer queries effectively via call/chat/email Ensure timely resolution and maintain customer satisfaction Maintain call logs and reports as per process requirement Follow standard operating procedures and guidelines Handle inbound and outbound customer interactions Provide accurate information and resolve queries Document customer interactions in the system Maintain service quality and meet defined KPIs Work Mode : WFH/ WFO Work Timings : 8 hours between 8:00 PM to 5:00 AM (Night Shift) Fresher welcome; prior BPO/customer support experience is a plus Must be very fluent in English & conversant in Hindi (Read, Write, Speak)