Relationship Manager Support

About Volt Money
Volt Money is India's market leader in loans against securities, revolutionizing instant and secured loans against mutual funds and shares We offer hassle-free, instant secured loans with favorable terms, empowering individuals with immediate financial flexibility while supporting their long-term wealth creation goals, Volt Money is backed by top investors in the ecosystem, Role Overview We are seeking a dedicated and customer-oriented Support Executive to join our team at Volt Money The primary focus of this role is to provide exceptional support to our network of distributors, ensuring their success in offering loans against mutual funds to their customers, Key Responsibilities And Accountabilities (KRAs) Distributor Support Serve as the first point of contact for distributors seeking assistance Provide prompt and accurate responses to distributor inquiries via phone, email, and chat Assist distributors in navigating Volt Money's systems and processes Troubleshoot and resolve issues related to loan applications, disbursements, and repayments Problem Resolution Identify and escalate complex issues to appropriate internal teams Follow up on escalated issues to ensure timely resolution Maintain a comprehensive knowledge base of common issues and their solutions Distributor Education Guide distributors on how to effectively use Volt Money's platforms and tools Provide information about loan against mutual funds products and processes Assist in creating and updating support materials, FAQs, and tutorials for distributors Customer Support Assist distributors in addressing their end-customers' queries and concerns Provide second-level support for complex customer issues when needed Reporting and Feedback Maintain accurate records of all support interactions and their outcomes Compile regular reports on common issues, resolution times, and distributor satisfaction Collect and communicate distributor feedback to improve products and processes Qualifications and Skills Bachelor's degree in any field; degree in Finance or Business Administration is a plus 1-3 years of experience in customer support, preferably in the financial services sector Basic understanding of mutual funds and loan products Excellent communication skills in English and Hindi; knowledge of other regional languages is a plus Strong problem-solving and analytical skills Proficiency in using customer support software and MS Office suite Ability to work in shifts, including weekends, as per business requirements Personal Attributes Patient and empathetic with a strong customer-service orientation Ability to remain calm and professional in high-pressure situations Detail-oriented with excellent organizational skills Quick learner with the ability to adapt to new technologies and processes Team player with the ability to work collaboratively in a fast-paced environment Passion for fintech and interest in the financial services industry Why Join Volt Money Be part of a team that's revolutionizing the loan industry in India Opportunity to develop expertise in cutting-edge financial products and technologies Work in a dynamic environment with exposure to various aspects of the fintech industry Contribute directly to distributor success and customer satisfaction Competitive compensation and the chance to make a real difference in people's financial lives What We Offer Competitive salary and performance-based incentives Opportunities for professional growth and development Comprehensive training program to set you up for success Collaborative and innovative work environment Free lunch daily for our employees Join us in our mission to transform financial accessibility and create exceptional experiences for our distributors and customers Apply now and be a key player in Volt Money's journey to redefine secured lending in India!