Job
Description
The candidate will be responsible for building and maintaining strong relationships with enterprise clients, ensuring the successful delivery of solutions, and driving customer satisfaction and retention. This role requires a deep understanding of enterprise solutions, exceptional client-facing skills, and the ability to identify growth opportunities within existing accounts. Key Responsibilities: 1. Value Orientation & Consulting: * Serve as a trusted advisor, providing expert insights to help customers achieve their business goals. * Focus on delivering measurable outcomes to ensure customers realize tangible benefits from the implementation. * Partner with customers to understand their needs and challenges, proposing customized solutions that may include business process adjustments. * Leverage expertise in business processes, ICI, and customer knowledge to deliver outcome-focused solutions aligned with best practices. * Application Design & Solution Development: * Contribute to designing and developing comprehensive solutions that fulfill all customer requirements. * Ensure the final solution adheres to quality standards, particularly in user experience and configuration accuracy. * Work closely with internal teams, including technical and AIML experts, to guarantee successful implementations. 2. Subject Matter Expertise (SME): * Be actively involved in product configuration and achieve relevant certifications within a reasonable timeframe. * Build a deep understanding of CLM, industry trends, and procurement and sales processes. * Stay informed about emerging technologies such as GenAI, EAI, and reporting tools. 3. Customer Management & Relationship Building: * Establish strong relationships with customers, promoting trust and collaboration throughout the implementation process. * Use assertive and effective communication to manage customer expectations and address concerns. * Act as the primary contact for key business stakeholders, focusing on business value, process alignment, and change management. 4. Additional Responsibilities: * Facilitate end-to-end workshops and whiteboarding sessions. * Oversee training, documentation, and adherence to project management processes and systems. * Motivate and manage teams effectively. * Demonstrate an understanding of project financials. * Ensure quality assurance and control throughout the project lifecycle. Requirements : * A bachelors degree in computer science, engineering, or a related field; a masters degree is preferred. * Experience in a SaaS organization with at least one complete lifecycle of global enterprise application implementations, including hands-on cloud solution design. * Over 7 years of consulting experience with a proven track record in successful end-to-end implementations. * Strong expertise in solution design and the ability to architect complex systems meeting customer needs. * Proven capability to translate customer requirements into tangible business value. * Hands-on experience in product configuration, application design, and solution development. * Exceptional communication and interpersonal skills to build trust and rapport with clients. * Demonstrated ability to manage multiple projects concurrently and deliver within tight deadlines. Working at SpotDraft When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company. * An opportunity to work alongside one of the most talent-dense teams. * An opportunity to build your professional network through interacting with influential and highly sought-after founders, investors, venture capitalists and market leaders. * Hands-on impact and space for complete ownership of end-to-end processes. * We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals. Our Core Values * Our business is to delight Customers * Be Transparent. Be Direct * Be Audacious * Outcomes over everything else * Be 1% better every day * Elevate each other * Be passionate. Take Ownership
