2998 Customer Satisfaction Jobs - Page 3

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Archana : 9332827358

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Sadiya 8319936254

Hiring: UK Voice Process Customer Support (International BPO) Location: Bangalore (Work from Office) Shift Timings: UK Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Non-Technical Graduates are eligible Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 2.75 - 3 LPA Contact for Further Details: Kamya 9084148502

Welcoming customers, seating them Taking orders and service Customer feedback Billing A good team player and communicator

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. Zwayam is a wholly owned subsidiary of Infoedge India Pvt Ltd. We specialize in the recruitment process automation enabled through AI. Zwayam uses Artificial Intelligence at its core to digitally transform the recruitment process from sourcing the right candidate upto onboarding the candidate. In the last 7 years Zwayam counts some of the most prominent companies like Mindtree, Flipkart, Walmart, Dr Reddys Laboratories and many more big product companies as our customers. Sharing below link to a Youtube video as well so that you can understand Zwayam even better: https://www.youtube.com/watch?v=gZFjTXy54Wg In this role, you will have the opportunity to directly impact the company’s revenue by enabling our enterprise sales team to position and demonstrate our cloud solutions to prospective customers. Job Objective: The objective of this role is to enhance our client base by acquiring new business. Job Description: Client Acquisition & Renewal: Achieve sales targets for enterprise solutions through acquisition of new clients. Client Engagement & Service : Actively engaging with customers, accelerate adoption of enterprise solutions by monitoring product delivery, demonstrations and trainings. Consultative Sales Approach: Develop an in depth understanding of the clients business and their needs and propose enterprise solutions. Collaborate with various internal and external teams to deliver the best customer experience, monitor product performance and ROI and share necessary analytics with relevant stakeholders. Process Compliance: Partner with other departments (i.e. Legal, Finance) to ensure process compliance and adherence to guidelines Closure and Collection: Manage prospects, negotiating and freezing on commercials taking them to a logical closure with required documentation.

Senior Loan Manager Location: Bangalore Experience: 4 + Years What is Muthoot FinCorp ONE Muthoot FinCorp ONE , is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving Investment, Protection, and Remittance. Ou r products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortabl e navigation. Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals . In our quest to build teams across diversified domains, we recently acquired Paymatrix, an award-winning start-up founded in 2016. It has helped us venture into rent and rent-related payments and other vendor payments using credit cards. Currently, we are working on transforming Paymatrix into a Virtual POS platform. Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. What can you expect Build the future, Today - Build for scale in an ever-expanding marketplace Attractive compensa tion with wealth- building ESOPs - Attractive salaries and benefits Perks other benefits - Wholesome well-being and personal satisfaction Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams Dy namic work environment: Stable yet exciting - Constant challenges that test the best in you Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth Main Task : Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service. Source new customers through BTL marketing and customer calling. Team Management. Business development: Involves actively in marketing and business development aspects on field Assists gold loan managers/GLFH in lead generations, BTL marketing. Areas of Responsibility : Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction Promptly travel to and from the customers home while safely handling the gold in transit Carry out GLFH transaction while strictly adhering to process and policies Maintain high level of customer satisfaction Gold appraisal Generating leads for GLFH By conducting BTL marketing Call inactive and other prospective customers Responsible for conversion of leads generated KRA: Adherence of timeliness (fulfilling the appointment within a specified time) Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious) Quality of service Number of leads generated through customer visit/calls and conversion % ExcitedSo are we! Apply now to be a part of our incredible workforce!

Develop and implement named Account or Territory plans geared at both maximising expansion opportunities across a wide portfolio of products and ensuring high bar of customer success Be the main Atlassian point of contact or escalation point for designated strategic Accounts Developing and implementing strategic sales plans to acquire and retain high-value accounts. Identifying key decision-makers within target accounts and building strong relationships with them. Building and maintaining relationships with C-level and other executive relationships. Understanding the business objectives and challenges of potential customers and positioning solutions to address their needs. Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction Leading complex negotiations and contract discussions with customers. Conducting market research and staying informed about industry trends to identify new opportunities and maintain a competitive edge. Providing regular updates and forecasts on sales performance to senior management. Developing and maintaining a deep understanding of the companys products and services to effectively communicate their value proposition to customers. Traveling as necessary to meet with clients, attend industry events, and participate in conferences. Mentoring and providing guidance to junior members of the sales team, if applicable. Your Background: 10+ years of quota-carrying Enterprise Software Sales Experience Experience driving transformation deals in large global accounts with multi-million dollar spend thresholds Deep customer and market expertise with India s largest companies across banking, government, Solution Integrators and Technology. Experience engaging and building C-level and other executive relationships Experience navigating complex procurement processes with multiple stakeholders and complex purchasing needs Proficient in leading and guiding a highly matrixed support team across geographies, getting cross functional teams aligned and marching toward the same goals Experience managing key customer relationships and closing strategic sales opportunities Extensive experience utilising a CRM to achieve and correlate key performance metrics Building and leading territory strategic account plans Experience leading or coordinating accounts to drive successful customer outcomes Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities Proven track record of meeting or exceeding performance targets Excited to engage and influence your team, driving strength, passion, and excitement to your colleagues

We are looking for a highly motivated and customer-focused Key Account Manager to join our team in the dynamic payment gateway industry. As a Key Account Manager, you will be responsible for managing and growing strategic merchants/partners relationships to drive revenue and ensure long-term success. Key Responsibilities: Serve as the primary point of contact for key merchants/partners, understanding their business needs and providing exceptional customer service. Build and maintain strong relationships with key stakeholders within merchant/partner organizations, including managers, decision-makers, and influencers. Develop a deep understanding of merchants/partners industries, business models, and payment processing requirements to provide tailored solutions. Identify new business opportunities within existing accounts and develop account growth strategies. Conduct regular business reviews with merchants/partners, present performance metrics, identifying areas for improvement, and proposing solutions to enhance their payment processing capabilities. Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates. Provide timely and accurate forecasts to KAM HEAD - MME, highlighting potential risks and opportunities. Participate in industry events, conferences, and networking activities to strengthen merchants/partners relationships and generate leads. Required Qualifications: Master s degree in business, Finance, Marketing, or a related field. Skills and Experience: Proven experience in Key Account or in a similar merchants/partners-facing role, preferably in the payment gateway or fintech industry. Strong track record of managing and growing strategic merchants/partners relationships, achieving revenue targets, and driving customer satisfaction. Excellent communication, negotiation, and presentation skills. Ability to understand complex merchants/partners requirements and translate them into effective solutions. Strong business acumen and understanding of the payment gateway industry, including industry trends, competitors, and regulatory landscape. Ability to collaborate and influence cross-functional teams to ensure merchants/partners success. Travel Requirement: Travel includes 60% Domestic Travel

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role The Business Development Manager (Corporate Salary) is a part of the Banks front line sales team leadership force whose primary responsibility is to get new corporate salary accounts for the bank and explore new business opportunities. They are responsible to get the BDEs productivity on accounts, for selling products and services to the employees working with corporates and having salaried relationship with us on the basis of their needs. They are also responsible for customer mapping and handling queries to ensure customer satisfaction. They manage the Key mandates and are owners of the mapped relationship market share and on-boarding premium accounts Key Responsibilities Identify sales opportunities for corporate salary accounts by building new relationships with corporates Manage business relations with existing corporate customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization on a monthly basis Conduct market enhancement activities within the corporates to enhance the business Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Manage key existing relationships to maintain customer satisfaction and affiliation Responsible for increasing the market share of the products in the region Qualifications Graduate with less than 10 year of experience / MBA with minimum 3 years experience Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines Ability to work successfully as a part of a team High sales orientation to meet the sales targets consistently Need to have good presentation skills and high standards of integrity Market and competition knowledge

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version-10/11/12/13.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version-10/11/12/13.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version-10/11/12/13.

Develop and implement named Account or Territory (India) plans geared at both maximising expansion opportunities across a wide portfolio of products and ensuring high bar of customer success. Developing and execute strategies to drive growth and engagement within the mid-market segment. Identify and qualify opportunities within the defined mid-market customer segment. Building and maintaining strong relationships with mid-market clients, understanding their business needs, and proposing suitable solutions. Conducting product demonstrations and presentations to showcase the value proposition to potential clients. Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction. Providing regular updates and reports to management on progress and outcomes. Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment. Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as required. Your background 8+ years of quota-carrying Enterprise Software Sales Experience Experience growing mid-market accounts with India-based customers Experience creating alignment and orchestrating internal account teams Experience managing key customer relationships and closing strategic sales opportunities Extensive experience utilising a CRM to achieve and correlate key performance metrics Building and leading territory strategic account plans Experience leading or coordinating Account teams to drive successful customer outcomes Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities Proven track record of meeting or exceeding performance targets Contributes to the overall team culture in a positive, impactful way

The Area Collections Head will be responsible for overseeing and managing the collections department in a designated geographical area. This role entails developing and implementing collection strategies to ensure efficient recovery of dues while maintaining positive customer relationships. The Area Collections Head will lead a team of collection agents, providing guidance, training, and performance management to ensure that targets are met. The individual will also be responsible for analyzing collection data and trends to identify areas for improvement, coordinating with other departments to resolve any issues, and ensuring compliance with legal and regulatory requirements. Key Responsibilities: - Develop and implement effective collection strategies tailored to the specific area. - Lead and manage a team of collection agents, providing coaching and support to improve performance. - Analyze collection reports and metrics to track performance and identify opportunities for improvement. - Ensure timely and efficient follow-up on overdue accounts while maintaining a customer-centric approach. - Collaborate with other departments, such as sales and customer service, to resolve disputes and improve overall customer satisfaction. - Monitor compliance with industry regulations and company policies related to collections. - Prepare and present regular reports on collection performance and trends to senior management. - Train and develop team members to enhance their skills and knowledge in collections. Skills and Tools Required: - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficiency in data analysis and reporting tools. - Familiarity with collections software and Customer Relationship Management (CRM) systems. - Strong problem-solving skills and the ability to make data-driven decisions. - Knowledge of legal regulations related to collections and debt recovery. - Ability to work under pressure and meet deadlines. - Strong negotiation skills and customer service orientation. - Experience in financial services or lending sectors is a plus.

The individual shall be responsible for handholding the customer by provid ing prompt and effective solutions to customer issues and ensure a high level of customer satisfaction. They will also have to followup and get the collections. Responsibilities: T wo core components: Handholding the customer by providing prompt and effective solutions to customer issues and ensure a high level of customer satisfaction Call and followup for collections What do you need to succeed Experience- 1 - 3 y rs overall experience in customer support The individual should have completed graduation Experience/knowledge in lending Key skills: Communication both written and verbal Fluency in English, Hindi. Fluency in Malayalayam is a plus Lending or finance knowledge ExcitedSo are we! Apply now to be a part of our incredible workforce!

Diploma or bachelors degree in engineering, Computer Science, or a related technical field Proficient in troubleshooting intrusion and IP VDP system issues, including knowledge of network protocols, IP configurations, and video management software. Customer-centric mindset with a focus on delivering exceptional support and ensuring customer satisfaction. Familiarity with industry standards and protocols, such as SIP, ONVIF, RTSP, TCP/IP, and PoE. Willingness to travel occasionally for on-site visits, installations, and training sessions. Roles Responsibility Provide technical support to customers, dealers, and field technicians through various channels, including phone, email, and remote access tools. Diagnose and troubleshoot technical issues related to hardware, software, and network components. Collaborate with cross-functional teams, including product OEM teams to resolve complex technical problems and implement effective solutions. Conduct remote diagnostics to identify system faults and guide customers through appropriate troubleshooting and resolution steps. Create and maintain detailed technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Assist the training department in developing and delivering technical training programs for customers, dealers, and internal teams. Ensure accurate and timely recording of customer interactions, technical issues, and resolutions in the support ticketing system. Required Qualification: Graduation/Diploma in any relevant field

Develop and execute a sales strategy to drive revenue growth for Jira Service Management in the India market. Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes. Work with cross-functional teams, including Enterprise Advocate, Marketing, Customer Success, and Product, to ensure customer satisfaction and retention. Represent Jira Service Management at industry events and conferences. Provide accurate sales forecasts and reports to senior management team located in Australia. Work closely and openly with Atlassian partner management as well as directly with our partners who range from the worlds largest IT service providers to other sales and service firms of all shapes and sizes. Be the very first hire of the Solution Sales Executive team for Jira Service Management in India On your first day, well expect you to have: At least 10 years of experience in Sales, with a proven track record of achieving and exceeding sales targets in technology vendors Experience in the ITSM market and familiarity with any mainstream service management solutions is a must. Experience working with Indian customers, be able to work with local SI partners to respond to RFP/RFI. Comfortable of making independent decision driving Co-sell and GTM campaign with other Atlassian team and channel partners in the India market. Fluency in English is required. Certified in ITIL is a plus but not mandatory.

Main Task Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service. Source new customers through BTL marketing and customer calling Areas of Responsibility Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction Promptly travel to and from the customers home while safely handling the gold in transit Carry out GLFH transaction while strictly adhering to process and policies Maintain high level of customer satisfaction Gold appraisal Generating leads for GLFH By conducting BTL marketing Call inactive and other prospective customers Responsible for conversion of leads generated KRA Adherence of timeliness (fulfilling the appointment within a specified time) Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious) Quality of service Number of leads generated through customer visit/calls and conversion %

We are hiring for CRM Executive for a Real Estate Industry Location-Greater Noida Qualification-Graduate Experience-2-4 years in the real estate industry Salary-depends on the interview Key Requisites: 1.Must have Good Communication skills 2. Must have hands on experience on 4QT Software 3. Must have proper knowledge of post sales process 4. Experience on drafting BBA/LOA 5. Should have basic knowledge of CRM key terms.

Manage end-to-end CRM for real estate: bookings, agreements, collections, customer queries, possession, MIS, and RERA compliance. 7-8 yrs stable CRM exp in Gurgaon real estate required. Strong coordination & communication skills.

SUMMARY Job Title: Sales Executive Position Overview: The incumbent of the role will be responsible for delivering exceptional customer service, providing styling guidance, and assisting clients in selecting premium bridal and occasion wear. Key Responsibilities: Actively engage customers to drive store sales through effective upselling and cross-selling techniques. Consistently meet individual and store-level sales targets and performance metrics. Understand client preferences and assist them in selecting wedding and occasion outfits tailored to their needs. Offer expert styling consultations and recommend suitable accessories and customizations. Coordinate and provide support for fittings, alterations, and personalization services. Cultivate and maintain long-term client relationships through regular follow-ups and a focus on customer satisfaction. Ensure high standards of visual merchandising and product displays in accordance with brand guidelines. Address customer queries and concerns with professionalism and efficiency. Requirements Requirements: Excellent verbal communication and interpersonal skills. Passion for bridal fashion, styling, and client service. Results-driven with a strong sales orientation. Minimum 1 to 3 years of retail sales experience, preferably in ethnic wear, bridal couture, or luxury fashion. Minimum educational qualification: 10+2 in any stream.

Job Summary Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp s Customer Assurance Program (CAP) team! CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities. In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApps support quality. Job Requirements Key Responsibilities Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp s strategic goals. Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value. Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities. Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements. Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement. Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes. Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats. Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp s strategic objectives. Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals. Identify systemic trends and root causes of escalations, driving improvements across People, Processes, and Products to enhance customer satisfaction and operational efficiency. Lead or contribute to CAPs continuous improvement initiatives and strategic projects, aligning outcomes with NetApp s organizational vision and goals. Required Skills and Attributes Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations Develop and maintain strong relationships with key cross-functional stakeholders Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs Communicate effectively under pressure, regardless of audience or issue complexity Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions Embrace a growth mindset, viewing challenges as opportunities to learn and grow Collaborate and leverage the strengths of others to achieve better outcomes Foster an environment where others feel inspired to be their best selves Possess strong time management skills to handle multiple complex issues simultaneously across various time zones Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements Learn core technical knowledge of NetApp products and solutions. Desired Experience and Education History of at least 8-10 years work experience in the high-tech industry*. Proven record of leading globally distributed teams in support of Fortune 500 companies. Demonstrated ability in restoring and/or maintaining trust with customers at all levels. Extensive experience owning and resolving complex and/or critical situations. Strong background in delivering high-quality output to executive audiences. Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes. Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies. *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience. About NetApp NetApp is the global Intelligent Data Infrastructure leader enabling organizations to manage any data, for any application, anywhere it s needed - optimized, secured, and protected by intelligence. Only NetApp provides a silo-less approach combining unified data storage with enterprise-grade storage service natively embedded in the world s biggest clouds. We offer integrated data services with built-in data resilience, policy-based governance, and CloudOps solutions with AI-powered optimization of on-prem and cloud infrastructure. Our company values - put the customer at the center, care for each other and our communities, build belonging every day, embrace a growth mindset, think and act like owners - inform every decision we make, from customer interactions and social causes to designing solutions and supporting our employees What NetApp Offers: Impactful Work: Be part of a team that directly influences customer satisfaction, organizational developments, and loyalty, making a real difference in customers experience with NetApp Career Growth: Opportunities for professional development and career advancement within a global, innovative company Collaborative Culture: A supportive and inclusive work environment where your ideas and contributions are valued.Work-Life Balance: Flexible work arrangements and a commitment to work-life balance.

Clinical Support & Education: Provide clinical support during the initiation and maintenance of CRRT. Deliver education and training to ICU nurses, nephrologists, intensivists, and dialysis staff. Maintain up-to-date clinical knowledge and share best practices with hospitals. Therapy Implementation & Protocol Support: Support new customer onboarding including setup, device verification, and in-service training. Collaborate with hospitals to develop and implement CRRT protocols and guidelines. Provide recommendations on anticoagulation strategies, fluid management, and machine settings. Product Expertise & Troubleshooting: Serve as a technical and clinical expert for CRRT machines, disposables, and software. Assist in troubleshooting clinical or technical issues with CRRT delivery. Coordinate with Service Engineers for device integration. Collaboration & Field Support: Work closely with Sales, Marketing, and Medical Affairs teams to ensure clinical alignment. Attend conferences, workshops, and product demonstrations as needed. Assesses on a continuous basis customer satisfaction and operational effectiveness to ensure optimal care and delivery. Documentation & Compliance: Document training sessions, support visits, and clinical outcomes. Ensure ethics & compliance with company policies and healthcare regulations. Ensuring that work unit activities, penetration, and/or quality indicators are documented in accordance with organizational guidelines.

Visa Corporate IT (CIT) group is undergoing a major transformation to become a true engineering organization, prioritizing customer experience and end-user support. We are seeking a highly organized Application Support Specialist for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor, this role will provide expert (L2 level) support and maintenance for software applications, resolve complex technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction. The Contact Center Support team is responsible for the support and maintenance of the Contact Center platform solutions. The identified resource will be accountable for daily operations, platform maintenance, and support activities. Role & Responsibility Provide Level 2 support for Microsoft Dynamics 365 (MSD 365) applications. Respond to and resolve user issues and inquiries via phone, email, or service now. T roubleshoot and diagnose issues related to MSD 365 functionalities. Escalate complex issues to higher-level support or technical teams. Monitor system performance and ensure optimal operation. Document supports interactions and solutions in the knowledge base. Assist in user training and onboarding for MSD 365. Maintain a high level of customer satisfaction through effective communication and problem-solving. This is a hybrid position . Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience Preferred Qualifications Bachelors degree in IT or a related field with 8 years of experienc

AREAS OF RESPONSIBLITIY Participatesin the deelopment and implementation of business strategies for the hotelwhich are aligned with Radisson s oerall mission, ision alues and strategies Deelops andimplements strategies for achieing indiidual catering sales goals Monitorsstatus regularly and adjusts strategies as appropriate Achieescatering sales goals by deeloping and implementing sales strategies Identifiespotential key accounts (banquet and group) and deelops strategies toprioritize and penetrate those accounts Makesoutside sales calls to prospectie catering customers Clarifiescustomer requirements and suggests alternatie menus, themes, etc. Preparesproposals for client which outline details of proposed functions; coordinatespreparation of estimates with food and beerage and other departments if needed Negotiatessale of catering sales functions Conductson-site client inspections to illustrate aailable serices, know meeting andsleeping room set-ups and capabilities Monitorscustomer satisfaction with catering business; follows-up with key contacts on aregular basis to assess satisfaction Ensure allmaterials used are in accordance with brand standards Maintainsproper flow of information to sales team, reiews work file of assignedaccounts Communicatesclients requests to all departments in an effectie and timely manner Works withsales team for additional business opportunities as appropriate Assists inreiewing the function book and conducts ealuation of releasing or finalizingfunctions Creates 100%guest satisfaction by proiding the Yes I Can! experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations Giespersonal attention, takes personal responsibility and uses teamwork whenproiding guest serice Listens,apologizes with empathy, finds a solution and follows through when resolingguest problems Proides YesI Can! genuine hospitality and teamwork on an ongoing basis Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction Performsother duties required to proide the serice brand behaior and genuinehospitality Adheres tohotel policies and procedures Keepsimmediate Manager promptly and fully informed of all problems or unusualmatters of significance Maintains ahigh standard of personal grooming at all times in order to represent the Hotelin the best possible manner, reflecting the public role of the position Deelops andparticipates in Hotel promotions as required Be familiarwith objecties, strategies, action plans and other marketing relatedinformation contained within the Hotel annual business plan. Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achiee the oerall objectiesof this position Maintains afaourable working relationship with all other hotel employees to foster andpromote a co-operatie and harmonious working enironment At all timesprojects a faourable image of the Hotel to the public