Clinical Support & Education:
Provide clinical support during the initiation and maintenance of CRRT.
Deliver education and training to ICU nurses, nephrologists, intensivists, and dialysis staff.
Maintain up-to-date clinical knowledge and share best practices with hospitals.
Therapy Implementation & Protocol Support:
Support new customer onboarding including setup, device verification, and in-service training.
Collaborate with hospitals to develop and implement CRRT protocols and guidelines.
Provide recommendations on anticoagulation strategies, fluid management, and machine settings.
Product Expertise & Troubleshooting:
Serve as a technical and clinical expert for CRRT machines, disposables, and software.
Assist in troubleshooting clinical or technical issues with CRRT delivery.
Coordinate with Service Engineers for device integration.
Collaboration & Field Support:
Work closely with Sales, Marketing, and Medical Affairs teams to ensure clinical alignment.
Attend conferences, workshops, and product demonstrations as needed.
- Assesses on a continuous basis customer satisfaction and operational effectiveness to ensure optimal care and delivery.
Documentation & Compliance:
Document training sessions, support visits, and clinical outcomes.
Ensure ethics & compliance with company policies and healthcare regulations.
- Ensuring that work unit activities, penetration, and/or quality indicators are documented in accordance with organizational guidelines.