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Systems Analyst

Systems Analyst

Visa

5 - 7 years

7 - 9 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Service delivery Automation Application support Interpersonal skills Customer satisfaction End User Support Microsoft Dynamics Customer experience Individual Contributor Application software

Work Mode

Work from Office

Job Type

Full Time

Job Description

Visa Corporate IT (CIT) group is undergoing a major transformation to become a true engineering organization, prioritizing customer experience and end-user support. We are seeking a highly organized Application Support Specialist for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor, this role will provide expert (L2 level) support and maintenance for software applications, resolve complex technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction. The Contact Center Support team is responsible for the support and maintenance of the Contact Center platform solutions. The identified resource will be accountable for daily operations, platform maintenance, and support activities.

Role & Responsibility

Provide Level 2 support for Microsoft Dynamics 365 (MSD 365) applications.
Respond to and resolve user issues and inquiries via phone, email, or service now.
T
roubleshoot and diagnose issues related to MSD 365 functionalities.
Escalate complex issues to higher-level support or technical teams.
Monitor system performance and ensure optimal operation.
Document supports interactions and solutions in the knowledge base.
Assist in user training and onboarding for MSD 365.
Maintain a high level of customer satisfaction through effective communication and problem-solving.

This is a hybrid position

. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications

Bachelors degree in IT or a related field with 8 years of experienc

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Visa

IT Services and IT Consulting

Foster City California

10001 Employees

366 Jobs

Key People

Alfred F. Kelly Jr.

Chairman and CEO
Vasant Prabhu

Vice Chairman
Ryan McInerney

President
Cheryl K. Mele

Chief Information Officer

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Systems Analyst