Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Ahmedabad
>
Cavitak Marketing
>
Tech Support - VDP

Tech Support - VDP

Cavitak Marketing

0 - 1 years

2 - 5 Lacs

Ahmedabad

Posted:9 hours ago| Platform:

Apply

Skills Required

Technical training Ticketing Networking protocols Networking Customer satisfaction TCP/IP SIP Technical support Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Diploma or bachelors degree in engineering, Computer Science, or a related technical field

Proficient in troubleshooting intrusion and IP VDP system issues, including knowledge of network protocols, IP configurations, and video management software.

Customer-centric mindset with a focus on delivering exceptional support and ensuring customer satisfaction.

Familiarity with industry standards and protocols, such as SIP, ONVIF, RTSP, TCP/IP, and PoE.

Willingness to travel occasionally for on-site visits, installations, and training sessions.

Roles Responsibility

Provide technical support to customers, dealers, and field technicians through various channels, including phone, email, and remote access tools.

Diagnose and troubleshoot technical issues related to hardware, software, and network components.

Collaborate with cross-functional teams, including product OEM teams to resolve complex technical problems and implement effective solutions.

Conduct remote diagnostics to identify system faults and guide customers through appropriate troubleshooting and resolution steps.

Create and maintain detailed technical documentation, including troubleshooting guides, knowledge base articles, and FAQs.

Assist the training department in developing and delivering technical training programs for customers, dealers, and internal teams.

Ensure accurate and timely recording of customer interactions, technical issues, and resolutions in the support ticketing system.

Required Qualification: Graduation/Diploma in any relevant field

More Jobs at Cavitak Marketing

Front Desk Enabler

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Director - Fire Business Unit

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Accounts Enabler

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Motion Graphic Designer

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

AutoCAD Designer ELV

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.