Customer Support Specialist

The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software
products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support. Job Responsibilities Provide support for eMaint and Fluke Connect software applications to end users in a Microsoft and Web-based environment. Answer incoming eMaint and Fluke Connect software support phone calls, email and chat communications. Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities. Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue. Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view. Contribute to growth of eMaint knowledge base by creating product documentation addendums. Actively participate in software product testing process to ensure new versions of software are ready to release. Required Skills & Experience: B.A. or B.S. degree preferred. Good mechanical aptitude and problem solving skills. Strong ability to communicate technical information both in writing and verbally. Strong work ethic and ability to work efficiently and effectively with minimal supervision. Ability to work in a fast-paced environment with excellent organizational skills. Customer service experience is a plus. Database knowledge is a plus.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in growth. We re honest about what s working and what isn t, and we never stop improving and innovating.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.