Customer Support Specialist

Key Responsibilities:

·         Handle inbound and outbound calls, ensuring professional and courteous interaction with clients.

·         Accurately record caller details and relevant information in the client's internal data records system.

·         Process payments and book appointments over the phone.

·         Cold calling inactive patients and re-offer services.

·         Adapt to and learn the software used by the client for maintaining internal records.

·         Participate in ongoing training to stay updated with new processes and services.

Qualifications:

·         Excellent communication skills, both verbal and written.

·         Strong attention to detail and ability to accurately record information.

·         Proficient in using computer software and willing to learn new systems.

·         Ability to explain and promote services effectively.

·         Willingness to learn and adapt to new processes and training.

Additional Information:

·         Freshers with exceptional communication skills and a willingness to learn are also encouraged to apply.

·         This is a full-time, office-based position in Mohali.