Customer Relationship Manager

Job Title: Customer Relationship Manager

Company: Squegg

• Working Hours: 9 hours (preferably 12 PM – 9 PM)
• Working Days: 5 days a week
• Annual Leaves: [To be specified]
• Date of Joining: As soon as possible
• Notice Period: 1 month
• Team Size: 15 members
• Reporting To: Brand Lead
• Salary: ₹25,000 – ₹30,000 per month

About Squegg:

Squegg is a smart hand therapy and grip training solution designed to make hand strength assessment and rehabilitation interactive, enjoyable, and data-driven.
Our innovative technology is used by clinicians, therapists, fitness coaches, and wellness enthusiasts across the US and several other countries.

As we continue to expand our global footprint, we’re looking for a Customer Relationship Manager who can strengthen customer engagement, drive product adoption, and support marketing initiatives that bring Squegg closer to its users.

Role Overview:

The Customer Relationship Manager will play a vital role in connecting with clinicians, wellness users, and partners to ensure a seamless experience from outreach to onboarding.
This position combines relationship management, marketing execution, and product demonstrations, requiring excellent communication, organisation, and follow-through.

Key Responsibilities :

1. Marketing Execution & Campaign Support

• Plan and execute targeted email campaigns, newsletters, and outreach programs for clinicians, therapists, and end-users.
• Assist in data mining and CRM management to identify, segment, and nurture leads.
• Support influencer and ambassador campaigns, coordinating outreach and engagement.
• Track and report on campaign engagement, conversion rates, and feedback to guide improvements.

2. Customer Relationship & Product Demos

• Conduct virtual product demos and onboarding sessions highlighting Squegg’s features, benefits, and applications.
• Build and maintain strong relationships with both new and existing customers through consistent, personalised communication.
• Follow up post-demo to resolve queries, encourage active usage, and gather customer insights.
• Collaborate with marketing and product teams to enhance the customer experience.

3. Coordination & Cross-Functional Support

• Maintain accurate records of outreach, demos, and follow-ups within the CRM system.
• Coordinate with internal teams to organise digital campaigns, webinars, and training sessions.
• Share customer feedback and insights to improve marketing strategies and product features.

Requirements :

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent practical experience).
• 1–2 years of experience in customer relationship management, preferably in tech-product, medical-device, wellness, or service-oriented sectors.
• Strong communication and interpersonal skills, with the ability to engage both end-users and professional clients (clinicians, therapists, etc.).
• Customer-centric mindset, excellent problem-solving skills, and a proactive attitude.
• Interest in health, fitness, or therapy products is an advantage; comfort with digital tools and app-based environments preferred.
• Ability to work independently and collaboratively in a fast-paced, growing brand environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

• Do you have prior experience in this field?
• Are you comfortable with the Salary that is being offered?
• Add your Email I'D
• Add your Phone No.

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 1 year (Required)

Language:

• English (Required)

Location:

• Baner, Pune, Maharashtra (Required)

Work Location: In person