Customer Relationship Manager

We are looking for a proactive and customer-focused CRM Executive for our Ethnic Wear fashion brand. The candidate will be responsible for managing customer relationships, handling inquiries and orders, coordinating with sales and production teams, and ensuring a smooth customer experience from inquiry to delivery.

Key Responsibilities (CRM – Ethnic Wear)

Customer Relationship Management

• Handle customer inquiries via calls, WhatsApp, email, and social media
• Build and maintain strong relationships with retail and online customers
• Resolve customer complaints and ensure timely solutions

Order Management & Follow-ups

• Coordinate customer orders from booking to dispatch
• Share order status, delivery timelines, and payment follow-ups with customers
• Maintain accurate customer and order records

Sales & Support Coordination

• Support the sales team with customer data and follow-ups
• Coordinate with merchandising, production, and dispatch teams
• Assist in repeat sales, upselling, and customer retention

CRM Data & Reporting

• Maintain CRM software for customer database
• Track customer interactions, feedback, and purchase history
• Prepare daily/weekly CRM and sales reports

Brand & Customer Experience

• Ensure a professional and pleasant brand experience
• Collect customer feedback on product quality, fitting, delivery, and service
• Share market feedback with management and design teams

Required Skills & Qualifications

• Experience: 2–4 years in CRM / customer support (fashion or retail preferred)
• Excellent follow-up and coordination skills (mandatory)
• Proficiency in MS Excel, WhatsApp Business, Email & basic CRM tools
• Strong communication skills in English
• Ability to multitask and work under deadlines

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person