Customer Relationship Manager

Role Overview: The CRM Executive is responsible for managing customer interactions, ensuring timely follow-ups, coordinating between clients and the sales team, and maintaining a smooth sales-to-possession journey for buyers. Key Responsibilities: 1. Lead Management & Follow-ups Handle incoming inquiries from marketing campaigns, property portals, and walk-ins. Follow up on leads through calls, emails, and WhatsApp. Update lead status in CRM software regularly. 2. Client Relationship Management Build and maintain positive relationships with prospective and existing customers. Coordinate with clients for property site visits. Address customer queries regarding projects, pricing, offers, and payment plans. 3. Sales Support Assist the sales team in documentation, agreements, and payment tracking. Maintain accurate records of all customer interactions and transactions. Coordinate with the accounts and legal teams for agreement registration, loan processing, and possession formalities. 4. Post-Sales Coordination Act as a single point of contact for buyers after booking. Handle possession-related queries and coordinate with the operations team. Ensure timely updates to customers about project progress. 5. Reporting & Documentation Prepare daily, weekly, and monthly MIS reports. Keep all client data updated in the CRM system. Requirements:Qualification: Graduate / MBA preferred. 1–3 years of experience in CRM, Telecalling, or Sales Coordination (Real estate preferred). Good communication skills in English, Hindi, and [local language]. Proficiency in MS Office and CRM tools. Strong follow-up skills and attention to detail. Key Skills:Customer service & relationship building Time management & multitasking Problem-solving attitude Documentation & coordination skills Salary & Benefits:Fixed salary + Performance incentives Career growth opportunities in sales & CRM Training and development support