Customer Relationship Manager (CRM)

CRM is a person who handles all the queries from clients, ready to travel out-state and can organise all event from company level.

Required skills and qualifications

• Strong interpersonal and communication skills
• Proficiency with CRM software like Salesforce or HubSpot
• Analytical and problem-solving skills
• Ability to work both independently and as part of a team
• Experience in customer service, sales, or a related field is often required

Key responsibilities

• Customer relationship management: Build lasting relationships with customers, understand their needs, and handle inquiries, feedback, and complaints.
• Data management and analysis: Manage, maintain, and update customer data in the CRM system, and analyze data to identify trends, create reports, and support data-driven decisions.
• Strategy development: Create and implement strategies for customer service, retention, and growth. This can include developing plans for upselling and cross-selling.
• System administration: Administer and maintain the CRM software, ensure its accuracy and integrity, and provide training and support to users.
• Collaboration: Work with other departments, such as sales and marketing, to improve customer experience and align on strategies.
• Performance tracking: Track key performance indicators (KPIs) and report on customer satisfaction and engagement.

Job Types: Full-time, Part-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)

Work Location: In person