Customer relationship Manager

Job Description

Job Title: Customer Relationship Manager (CRM Executive) Company: Confetti Gifts Location: Jaipur (On-site) Industry: Product-Based | Corporate Gifting | B2B Sales Employment Type: Full-Time Experience: 1–3 years Join Date: Immediate Joiner Preferred About Confetti Gifts: Confetti Gifts is a leading premium gifting company based in Jaipur, specializing in corporate gifting solutions that are thoughtfully designed and creatively packaged. As a product-based company , we cater to B2B clients, startups, and large corporations across India, offering end-to-end gifting solutions—from ideation to doorstep delivery. With a growing portfolio and loyal clientele, we aim to redefine the corporate gifting experience. Position Overview: We are looking for a Customer Relationship Manager (CRM Executive) who will act as the voice of the brand to our corporate clients , ensuring smooth communication, high client satisfaction, timely resolutions, and seamless coordination across internal departments. This role is crucial in building long-term partnerships with B2B clients and strengthening Confetti’s position as a trusted gifting partner. Key Responsibilities: Client Communication & Relationship Management Act as the primary point of contact for existing and prospective B2B clients via WhatsApp, email, and phone. Build and nurture strong relationships with corporate clients , HR heads, procurement teams, and decision-makers. Maintain an in-depth understanding of client preferences, order history, and ongoing requirements to offer personalized support. Sales & Support Collaboration Coordinate closely with the Corporate Sales Team to support business pitches, share order updates, and gather customer feedback. Support in the preparation and sharing of quotations, proposals, and pitch decks for corporate clients. Order Lifecycle Management Track and manage client orders from confirmation to delivery, ensuring proactive updates and smooth coordination. Liaise with internal departments (Design, Procurement, Operations, Packaging, and Logistics) to fulfill client requirements and resolve concerns swiftly. Maintain detailed documentation of order timelines, product choices, and client approvals. CRM Software & Data Management Maintain updated and accurate records of all client communications, project updates, and service logs using CRM tools (Zoho, HubSpot, or similar). Generate daily/weekly reports on client interactions, TAT (turnaround time), feedback loops, and unresolved issues for management visibility. Escalation & Issue Resolution Proactively handle queries, complaints, and escalations with empathy, speed, and a solution-driven mindset. Ensure 100% closure of issues within defined timelines, escalating to the manager only in complex or high-impact cases. Customer Retention & Feedback Collect structured feedback from clients post-order fulfillment to evaluate satisfaction and identify improvement areas. Share insights and suggestions with relevant departments for process and service improvement. Key Requirements: 1–3 years of experience in CRM , B2B client servicing , or corporate sales support , preferably in a product-based or corporate gifting industry . Strong communication and interpersonal skills—ability to build rapport and handle CXO-level clients. Experience with CRM tools such as Zoho CRM, HubSpot, Salesforce, etc. Ability to multitask and manage a high volume of queries and orders efficiently. Basic understanding of the sales funnel and corporate procurement cycles is a plus. Highly organized, process-oriented, and calm under pressure (especially during festive or seasonal rush). Proficient in MS Excel, Google Sheets, and professional email writing. Who Should Apply: You have hands-on experience dealing with corporate clients and B2B stakeholders. You’ve worked in or understand the nuances of a product-based , fast-moving company. You love building relationships and believe in delighting clients through every touchpoint. You're an immediate joiner or available to relocate to Jaipur at short notice. What We Offer: Opportunity to work with top corporate brands and fast-growing startups across India Dynamic, young, and collaborative team environment Transparent communication and cross-departmental exposure Steep learning curve and career growth opportunities Employee discounts on curated gifts Office located in Jaipur's prime area Show more Show less