Customer Relationship Manager

Job Title: Customer Relationship Manager (CRM)

Location: Behala, Kolkata

Job Type: Full-Time, Onsite

Department: Sales / Marketing / Client Services

Reports To: Head of Customer Success / Sales Manager / Operations Manager

Job Summary:

The Customer Relationship Manager is responsible for building and nurturing long-term relationships with clients to ensure satisfaction, loyalty, and repeat business. This role involves managing client accounts, addressing concerns, identifying new opportunities for upselling or cross-selling, and acting as a bridge between the customer and the company’s internal teams. (885 1843 616)

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Serve as the lead point of contact for all customer account management matters
• Ensure timely and successful delivery of solutions according to customer needs
• Develop a deep understanding of client requirements and business goals
• Resolve customer queries, issues, and complaints promptly and effectively
• Identify growth opportunities within existing accounts and drive upsell/cross-sell efforts
• Maintain CRM systems and update customer data regularly
• Collaborate with sales, marketing, product, and service teams to improve the customer experience
• Monitor client satisfaction metrics and proactively work to improve them
• Provide regular reports and feedback to management

Key Skills and Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field
• Proven experience as a CRM or in a similar client-facing role
• Strong interpersonal and communication skills
• Customer-centric mindset with problem-solving abilities
• Ability to manage multiple client accounts simultaneously
• Excellent negotiation and conflict resolution skills
• Time management and organizational proficiency

Preferred Qualifications:

• Experience in customer relationship management
• Knowledge of digital marketing, B2B sales, or customer retention strategies
• Multilingual skills are a plus

What We Offer:

• Competitive salary and performance-based incentives
• Training & development opportunities
• Collaborative and positive work environment
• Opportunities for career growth

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)
• total work: 3 years (Required)

Language:

• Bengali (Required)

Location:

• Kolkata, West Bengal (Required)