Customer Relationship Manager

Who You Are:

• A natural listener and warm communicator
• Can manage 50–80 meaningful client interactions per day across platforms
• Detail-oriented, organized, and empathetic
• Fluent in English and Hindi (bonus: Gujarati, Marathi, Tamil, etc.)
• Confident handling CRM tools, WhatsApp Business, and Google Meet
• Prior experience in interiors, luxury retail, real estate, or hospitality preferred

Qualifications:

• Bachelor’s Degree (any stream)
• 3–5 years of experience in sales/pre-sales/client servicing
• Strong written and verbal communication
• Ability to multitask across digital and offline channels

Compensation & Benefits:

• Discovery & Consultation Calls:

Conduct first-level discovery calls to understand the client’s home aesthetics, family traditions, and spiritual aspirations.

• Lead Qualification:

Filter and qualify leads based on budget, design readiness, project urgency, and brand compatibility.

• Scheduling & Coordination:

Schedule online design consultations, showroom visits, or site inspections with the appropriate TSA teams.

• CRM Management:

Maintain accurate lead records, follow-up status, and communication history. Ensure timely action on every opportunity.

• Luxury Client Experience:

Ensure every communication—whether a message, call, or email—feels premium, warm, and aligned with the ethos of Tilak Stone Arts.

• Internal Collaboration:

Work closely with sales closers, designers, and project teams to ensure smooth client handover and project flow.

• Order Closing

Take ownership of warm, qualified leads and independently close smaller to mid-value orders. You will be trained to act as the client’s Account Manager for these projects — from order to delivery.

• Client Account Management:

Track progress, ensure timely follow-ups, help clients with documentation, and resolve queries throughout the production and delivery cycle.

Job Type: Full-time

Pay: ₹40,000.00 - ₹70,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus

Application Question(s):

• We are Hiring on an urgent basis, by when can you join us?
• Have you worked in a Luxury Sector Before?

Experience:

• CRM software: 2 years (Preferred)
• Online Sales: 3 years (Preferred)
• Sales: 5 years (Preferred)

Language:

• English (Preferred)

Location:

• Adarsh Nagar, Jaipur, Rajasthan (Preferred)

Work Location: In person

Speak with the employer
+91 6367727600