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Square Yards logo

Customer Relationship Manager

4 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

rest discovery transactions management service network saas maintenance scheduling reports escalation termination coordination inspection engagement score communication crm compensation

Work Mode

On-site

Job Type

Full Time

Job Description

This job is provided by apna.co Square Yards is India’s largest integrated platform for Real Estate & Mortgages and one of the fastest growing Prop-tech platform in UAE, Rest of Middle East, Australia & Canada.Square Yards platform offers an integrated consumer experience & covers the full real- estate journey from search & discovery, transactions, home loans, interiors, rentals, property management and post-sales service – fully integrating buyers to an extensive network of 500+ partner real estate developers, 150,000+ Agents and 100+ banks & NBFCs. Square Yards is also building B2B disruptive SaaS platforms for stakeholders such as Developers, Banks and Agents.Role we looking forManager – Customer Relations (Property Management)

Roles And Responsibilities

  • Managing the team of supervisors to deliver on ground delivery
  • Managing customer relations with clients
  • Building a network of third party contractors for work in the properties
  • Addressing maintenance issue raised by tenant and owners
  • Scheduling Property Inspections and preparing reports on the property at various point in time
  • Maintain and update databases of daily activities as per company standards
  • Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.

KPIs For This Role

  • Service Request score
  • House inspection work score
  • Paid rent payment bill score
  • Owner app download score
  • Tenant app download score
  • App Engagement /Document upload
  • Google rating score
  • Move in / Move out Inspection score

Skills Required

  • Excellent communication skills written and verbal
  • Problem solving skills
  • CRM Skills
  • Strong coordination skills
  • MS office, Email and digital skills

Educational Qualification & Work Experience

  • A graduate from any discipline is preferred
  • Experience in admin/facility management/contractor related work preferred
  • Min 4-year total work experience in any field is mandatory
  • Min 1-year Customer relationship experience is mandatory
  • Real estate experience preferred
Positions to hire at location
  • Mumbai

Compensation

  • CTC – range 3.5LPA – 4LPA (exceptions considered for good candidates)
  • Incentives based on performance

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Square Yards

Real Estate

Gurugram Haryana

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