Customer Relationship Manager

As a Customer Relationship Manager, your primary responsibility is to build and maintain profitable relationships with key customers. You will oversee the relationships managed by your team and ensure that customer complaints are resolved quickly and efficiently. Keeping customers informed about the latest products to drive sales growth is crucial. Collaborating with managers within the organization, you will strategically plan meetings to expand the customer base through upselling and cross-selling. By understanding the individual needs of key customers, you will tailor your approach to address them effectively. Utilizing CRM programs, you will conduct business reviews to enhance customer satisfaction. It is essential to stay informed about your competition and develop appropriate strategies to stay ahead. Identifying client demands and devising strategies to meet them will be part of your daily tasks. Supporting the sales, supply, and customer service operations to maintain high quality standards is imperative. This is a full-time, permanent position that offers benefits such as cell phone reimbursement, health insurance, internet reimbursement, leave encashment, paid sick time, paid time off, and provident fund. The work schedule includes day shifts, morning shifts, and weekend availability. Additionally, there is a yearly bonus provided. The work location for this role is in person, requiring your presence to effectively manage customer relationships and drive business growth.,