Customer Relationship Manager

Client Relationship Manager (CRM) – Zero Gravity Photography (ZGP)

Location: Chennai

Job Type: Full-time | On-site

Salary: ₹23,000 – ₹25,000 per month

About the Role:

• We’re looking for an enthusiastic and organized Client Relationship Manager (CRM) to join our post-production team at Zero Gravity Photography, one of India’s leading premium wedding photography brands.
• You’ll play a key role in ensuring every client’s journey — from shoot completion to final delivery — is smooth, delightful, and unforgettable.

Key Responsibilities:

• Act as the primary point of contact for clients during the post-production and delivery phase.
• Manage timelines for all deliverables — edited photos, videos, albums, and print products.
• Coordinate album design approvals, revisions, and print orders with design and printing teams.
• Collaborate with photographers, editors, designers, and vendors to ensure high-quality output.
• Track production milestones and proactively update clients on progress.
• Handle client queries, feedback, and concerns with professionalism and empathy.
• Ensure on-time delivery while maintaining ZGP’s premium service standards.
• Keep CRM/project trackers updated with client information and order statuses.
• Proactively follow up for feedback, testimonials, and potential referrals.
• Upsell and cross-sell ZGP’s premium products and services to enhance revenue.
• Take ownership of escalations and ensure complete client satisfaction.

Required Candidate Profile:

• Experience: 2–3 years in client servicing, coordination, or CRM roles (photography, media, or event industry preferred).
• Excellent communication and follow-up skills.
• Strong multitasking and organizational ability.
• Proficiency in Google Sheets / MS Excel / CRM tools.
• Positive, empathetic, and client-focused attitude.
• Languages: English & Tamil.

Why Join ZGP?

• Be part of a creative, high-energy, and passionate team.
• Work with India’s top wedding photography brand.
• Opportunity to grow and build long-term client relationships.
• Performance-based incentives + team celebrations.
• Paid leaves and mobile reimbursement.

Job Types: Full-time, Permanent

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person