Customer Relationship Manager

1. An effective communicator

First and foremost, a CRM must have the charisma and professionalism to be able to converse with customers and potential customers effectively.

Not only must they be able to represent the company and the company values, but also be personable and likeable for a genuine relationship to develop.

Customers must be able to feel as though they can communicate clearly and feel understood by the CRM. A CRM must be able to listen well to the customer and be an effective communicator who feels approachable with the right mix of professionalism.

2. Good at Collaborating

Collaboration between customers, and organisational teams such as sales, marketing and even senior organisational leaders are essential for the role of a CRM.

3. Smart Problem-Solving

As discussed earlier, a CRM should be the first point of call for dealing with customer complaints. Therefore, finding solutions to these problems is essential.

Finding a balance between keeping the business and the customer happy requires smart problem-solving.

4. Customer service skills

Efficient customer service skills require an empathetic nature. A CRM who is highly skilled in this area will make their customers feel valued and listened to, all while being able to resolve their issues with ease and professionalism.

5. Negotiation and influencing skills

Winning over customers requires strong negotiation skills. Landing sales, upselling or cross-selling relies on persuasive selling.

6. Presentation skills

A CRM must be able to effectively present their findings, ideas and customer information well to senior members of the organisation so that strategic decisions can be made from the findings gathered from customers.

7. Time management skills

CRMs should be able to manage their time effectively. To develop a good relationship with their customers they should ensure prompt responses to their queries.

Managing time to work between customers and other departments is also essential to ensure information passed between teams is correct and delivered within a reasonable time to get things moving promptly.

8. Computer skills and CRM tools

Being familiar with different CRM tools is beneficial for a CRM. Documenting conversations, having digital copies of documents and sending back and forth documents are essential for an effective customer experience.

Hence, having the ability to use an automated document system is essential for this.

Female only.

Contact Number : 8725088880

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Preferred)

Work Location: In person