Job
Description
Role: CRM Executive – Performance Marketing & Lead Generation Location: On-site at The Face Company, M-Block Market, Greater Kailash Part 2, Delhi NCR Employment Type: Full-time About The Face Company The Face Company is Delhi’s premier luxury cosmo-aesthetic studio, where clinical precision meets artistic excellence. Grounded in scientific innovation and advanced technology, we offer bespoke semi-permanent makeup, cutting-edge facials, nail care, and IV drips—all under one roof. Our mission is to deliver transformative, personalized experiences that redefine luxury beauty. Position Overview As our CRM Executive, you will be the first point of contact for all incoming and existing leads. You’ll nurture prospects generated through upcoming performance-marketing campaigns (Instagram, Google Ads, etc.) and proactively cold-call a database of 27,000+ Delhi NCR residents. Your goal: convert interest into booked walk-in appointments, fueling centre footfall and revenue growth. Key Responsibilities Lead Management & Follow-Up: Promptly call and qualify all leads from performance-marketing channels Maintain detailed records in our CRM (e.g., Zoho, Salesforce) Cold Calling & Outreach: Reach out to Delhi NCR residents Craft persuasive scripts to generate interest and secure bookings Appointment Coordination: Schedule and confirm walk-in visits with guests Send reminders (calls/SMS/WhatsApp) to maximize attendance Data Analysis & Reporting: Track conversion metrics (calls made, appointments set, walk-ins achieved) Provide weekly performance reports and insights to Marketing & Operations Cross-Functional Collaboration: Liaise with Marketing on campaign feedback and messaging Coordinate with Front Desk & Operations for seamless guest experience What We’re Looking For Experience & Education: Bachelor’s degree (any discipline) 1–2 years of CRM/tele-calling experience, preferably in beauty, wellness, retail or service industry Skills & Attributes: Exceptional phone etiquette and persuasive communication skills Strong organizational skills with impeccable attention to detail Proficiency in CRM software and MS Excel for data management Self-motivated, target-driven, and comfortable working in a fast-paced luxury environment Language: Fluent in English and Hindi; additional local languages a plus What We Offer Competitive salary (₹25,000–₹35,000 pm) plus performance-based incentives Hands-on training in luxury brand standards and advanced beauty services Opportunity to grow within a high-growth, premium-segment aesthetic studio A collaborative, upscale work culture with ongoing skill development Show more Show less
