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Gems Paradise
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Customer Relationship Management Specialist

Customer Relationship Management Specialist

Gems Paradise

0 years

0 Lacs

jaipur rajasthan india

Posted:3 days ago| Platform:

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Skills Required

management crm retention engagement strategies data analysis database design communication support analyze reports targeting personalization marketing merchandising positioning

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:

CRM professional

Key Responsibilities:

Customer Relationship Management

Manage and maintain the CRM database for gemstone jewellery customers
Track customer preferences, purchase history, gemstone interests, and lifecycle stages
Ensure accurate and up-to-date customer data across all touchpoints

Customer Engagement & Retention

Design and execute CRM campaigns (email, WhatsApp, SMS, loyalty programs)
Create personalized communication for gemstone launches, private viewings, and promotions
Develop strategies to increase repeat purchases and long-term customer loyalty

Sales & Business Support

Support sales teams with customer insights and follow-ups
Track leads, conversions, and post-purchase engagement
Coordinate with retail/store teams or online sales teams for seamless customer experience

Data Analysis & Reporting

Analyze customer data to identify trends, high-value customers, and growth opportunities
Prepare regular CRM performance reports (retention, repeat rate, campaign effectiveness)
Use insights to improve targeting and personalization strategies

Cross-Functional Coordination

Work closely with marketing, merchandising, and design teams for campaign planning
Align CRM initiatives with brand positioning and gemstone storytelling
Support events, exhibitions, and trunk shows from a CRM perspective

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