Job Title : Front Desk Coordinator Location : The Face Company, Greater Kailash Part 2, Delhi Industry : Luxury Aesthetic and Wellness Company Overview The Face Company is a luxurious aesthetic center in South Delhi offering world-class semi-permanent makeup, skincare, hair care, nails, and wellness treatments. Our mission is to deliver a premium beauty experience that blends international standards with personalized care. We cater to a discerning clientele and aim to provide transformative services that make a lasting impact. Role Overview The Front Desk Coordinator is responsible for ensuring a seamless and welcoming experience for all clients visiting The Face Company. As the first point of contact, this role plays a crucial part in managing appointments, addressing client queries, handling administrative tasks, and supporting daily operations. The Front Desk Coordinator will contribute to maintaining a professional, polished environment while ensuring that all client needs are met with efficiency and care. Key Responsibilities Client Interaction and Customer Service: Greet clients with warmth and professionalism, ensuring a luxurious and inviting atmosphere. Manage client inquiries in person, over the phone, and via email, providing accurate and detailed information about services, pricing, and policies. Schedule and confirm client appointments efficiently, ensuring smooth daily operations. Handle any client concerns or complaints with empathy, professionalism, and a focus on resolution. Maintain a positive client experience by coordinating with service providers to ensure timely and high-quality service delivery. Administrative Duties: Perform daily front desk tasks, including maintaining appointment schedules, managing client databases, and handling all incoming correspondence. Process client payments, including cash, card, and online transactions, ensuring all financial records are accurate. Maintain and update client records in the system, ensuring confidentiality and compliance with data protection regulations. Support the team with clerical duties, including managing office supplies and organizing paperwork. Assist with basic bookkeeping and assist the management team with invoicing and billing inquiries. Operational Support: Ensure the front desk area is always clean, organized, and ready for client arrivals. Handle the reception of deliveries and correspondence, distributing them appropriately. Provide administrative support to the management team and assist with ad-hoc tasks as required. Ensure the efficient flow of clients by coordinating with the technicians and service providers regarding appointment schedules. Maintain a professional and polished image of the front desk area in line with the brand’s luxury aesthetic. Communication and Coordination: Serve as the primary point of contact for clients, ensuring all communications are handled efficiently. Coordinate with the team to ensure all client needs are met, from the initial booking to post-service follow-ups. Communicate service offerings, promotions, and new treatments to clients as necessary. Provide administrative support for marketing initiatives and client retention programs. Technical and System Management: Manage appointment bookings and client data in the ERP system, ensuring accurate input and updates. Be proficient in using the center's digital tools, including scheduling software and payment systems. Assist in generating reports or tracking client visits and other data points for analysis. Qualifications and Experience Female candidates only. Presentable and professional appearance, with a strong focus on maintaining a polished image in line with luxury brand standards. Excellent command of the English language, both spoken and written. Experience working in a similar role, preferably within the beauty, wellness, or luxury service industries. System savvy with a good understanding of office management software and scheduling tools. Knowledge of skin, aesthetics, or clinical treatments is highly preferred but not mandatory. Strong organizational skills and the ability to handle multiple tasks simultaneously. Exceptional customer service skills and the ability to manage client expectations. Key Attributes Warm, friendly, and professional demeanor. Ability to handle a high volume of clients in a busy environment with grace and efficiency. Strong communication skills with the ability to build rapport and trust with clients. Ability to work independently as well as part of a team. Highly organized and detail-oriented with a proactive approach to tasks. Show more Show less

Job Title: Aesthetics Clinic Counselor and Manager Location: The Face Company, Greater Kailash Part 2, Delhi Industry: Luxury Aesthetics and Wellness Company Overview The Face Company is a luxurious aesthetic center offering world-class services in semi-permanent makeup, advanced skincare, hair care, nails, and wellness treatments. Our aim is to redefine beauty standards by offering internationally recognized treatments with a personal touch of care and sophistication. We provide a transformative experience to our elite clientele, driven by clinical precision and artistic excellence. Role Overview The Center Manager will oversee the day-to-day operations of The Face Company, ensuring that high standards of service, efficiency, and luxury are maintained across all areas. The manager will be responsible for managing a team of skilled technicians, overseeing the center’s operations, handling vendor relationships, inventory management, and implementing systems for smooth running. The Center Manager will also play a critical role in client satisfaction, staff training, and ensuring a seamless experience for both employees and clients. It is mandatory to have job experience in an aesthetics clinic or a salon. Key ResponsibilitiesOperational Management: Oversee the daily operations of the center to ensure smooth functioning and exceptional service delivery. Manage appointment scheduling, service delivery timelines, and client experiences to maintain high standards. Implement and monitor clinic-level hygiene protocols and ensure they are adhered to by the team. Handle all administrative tasks related to customer queries, feedback, and follow-ups. Manage the center's calendar, coordinating schedules for both services and team training. Team Management and Development: Lead, motivate, and manage a team of technicians and staff, ensuring optimal performance and professionalism. Implement regular training sessions for team members to stay updated on industry trends, services, and technical expertise. Conduct performance reviews and provide feedback to improve service delivery. Foster a positive and collaborative work environment, promoting team spirit and a customer-first approach. Vendor Coordination and Inventory Management: Build and maintain strong relationships with external vendors and suppliers for product procurement and service needs. Manage the center’s inventory, ensuring all supplies are well-stocked, and orders are placed in a timely manner to avoid shortages. Handle inventory tracking through the ERP system, ensuring accurate records for all products and supplies. Negotiate contracts and pricing with vendors to secure cost-effective yet premium-quality products and services. Oversee the delivery and storage of products, ensuring compliance with hygiene and quality standards. ERP System Management: Oversee the effective use of the ERP system for managing appointments, billing, inventory, and staff schedules. Ensure that all data input into the ERP system is accurate and up-to-date, including service tracking and client management. Train the staff to use the ERP system efficiently, ensuring they are capable of handling their responsibilities autonomously. Generate and analyze reports on key metrics such as sales, client retention, and service performance. Client Experience and Relationship Management: Ensure each client receives personalized, high-quality service in alignment with The Face Company’s brand and luxury standards. Address any client concerns, complaints, or special requests, providing prompt solutions while maintaining the brand’s reputation. Promote client loyalty through tailored membership programs and encourage repeat visits through personalized services. Track client feedback, measure satisfaction, and implement strategies to enhance the overall client experience. Marketing and Business Development: Collaborate with the marketing team to implement local promotional strategies and elevate the center's visibility. Assist with marketing campaigns and community outreach programs to increase brand recognition and attract new clients. Monitor competitor trends and suggest improvements or innovations to keep The Face Company ahead in the market. Financial and Budget Management: Assist in the development of the center’s budget and ensure that operations remain cost-effective while maintaining high service standards. Oversee financial transactions, ensuring accurate billing, payment processing, and client account management. Track expenses and implement cost-saving strategies without compromising service quality. Qualifications and Experience Proven experience as a Center Manager or in a similar role within the beauty, wellness, or luxury services industry. Strong knowledge of inventory management, vendor relations, and ERP systems. Exceptional leadership and team management skills with the ability to motivate and guide staff. Experience in managing high-end, client-focused operations with an emphasis on customer satisfaction. Excellent communication skills, both verbal and written, with a focus on professionalism and warmth. Ability to multitask, problem-solve, and adapt in a fast-paced environment. Bachelor's degree in Business Management, Hospitality, or a related field is preferred. Key Attributes Strong organizational and time-management skills. Detail-oriented with a focus on quality and precision. Client-centric mindset with a commitment to providing personalized services. High level of integrity and professionalism. Ability to work independently and as part of a collaborative team. 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Job Description: Skin Technician Company: The Face Company Location: Greater Kailash Part 2, M Block, New Delhi Employment Type: Full-time About Us: The Face Company is Delhi's premier luxury aesthetic destination, where scientific innovation and clinical precision merge seamlessly with artistic excellence. We offer bespoke semi-permanent makeup, cutting-edge facials, advanced skincare solutions, and holistic wellness treatments to enhance and refine natural beauty. Each of our services is thoughtfully curated to deliver transformative results with an unparalleled luxurious experience. Role Overview: We are seeking an experienced and dedicated Skin Technician to join our dynamic team. The ideal candidate is highly skilled, detail-oriented, and passionate about delivering exceptional skincare treatments and personalized client experiences. Responsibilities: Perform advanced skincare treatments including medical-grade facials, chemical peels, microneedling, microdermabrasion, LED therapy, RF, and other specialized treatments. Conduct detailed skin analysis to accurately diagnose client skin conditions and recommend appropriate treatment plans. Provide doctor-assisted aesthetic procedures including chemical peels, laser facials, and laser hair removal. Educate clients about their skin conditions, treatment options, aftercare routines, and skincare products tailored to their individual needs. Ensure compliance with strict clinical hygiene and sanitation protocols at all times. Stay updated on emerging skincare technologies, laser procedures, products, and industry best practices through regular training. Maintain accurate client records, documenting treatments, client feedback, and progress notes within our ERP system. Collaborate closely with the medical and management teams to enhance service offerings and client satisfaction. Assist in inventory management by monitoring usage, maintaining stock levels, and placing orders timely. Qualifications and Skills: Certification or Diploma in Cosmetology, Aesthetics, or relevant field. Minimum 2-3 years of experience in performing clinical-grade skincare treatments. Proficient knowledge of advanced skincare procedures including chemical peels, doctor-assisted aesthetic procedures, laser hair removal, and laser facials. Excellent interpersonal and communication skills, with the ability to provide personalized client care. Strong understanding of skin anatomy, conditions, and suitable treatment protocols. Ability to maintain professional standards of hygiene and safety in all procedures. Technologically adept, comfortable using ERP systems for client management and inventory purposes. Personal Attributes: Passionate about aesthetics and committed to excellence. Highly detail-oriented with a keen eye for perfection. Professional, courteous, and empathetic with a personalized approach to client care. Positive attitude, proactive, and eager to grow within a luxury aesthetic environment. What We Offer: Competitive salary package with attractive incentives. A luxurious work environment equipped with the latest aesthetic technologies. Comprehensive training and continuous professional development. Supportive and collaborative team culture. Show more Show less

Job Title : Skin Clinic Sales Counselor Location : The Face Company, Greater Kailash Part 2, Delhi Industry : Luxury Aesthetic and Wellness Company Overview The Face Company is a premier luxury aesthetic and wellness center offering a wide range of world-class services, including semi-permanent makeup, advanced skincare treatments, hair care, and wellness therapies. We are committed to delivering exceptional beauty experiences that combine international standards with personalized care. Our mission is to redefine beauty in India by offering unparalleled client experiences, transformative results, and a luxurious ambiance. Role Overview The Sales Counselor will be responsible for driving the sales process from start to finish, ensuring end-to-end client satisfaction and contributing to the center's revenue goals. This individual will act as the primary point of contact for clients, guiding them through their journey from initial inquiry to post-service follow-up. The Sales Counselor will handle lead generation, manage client relationships, close sales deals, and ensure that client grievances are addressed promptly and effectively. This role requires a blend of sales acumen, strong communication skills, and a deep commitment to providing an exceptional client experience. Key Responsibilities Client Engagement and Relationship Management: Act as the first point of contact for clients, providing them with personalized guidance and information about services offered at The Face Company. Build and maintain strong, long-lasting relationships with clients to foster loyalty and repeat business. Provide clients with tailored consultations, recommending appropriate services and packages based on their individual needs and preferences. Manage the end-to-end client journey, ensuring every touchpoint is aligned with the brand’s promise of luxury, precision, and personalized care. Conduct follow-ups with clients to ensure their satisfaction with services, gather feedback, and address any concerns or grievances. Sales and Revenue Generation: Proactively generate and qualify leads through multiple channels including inbound inquiries, referrals, and targeted outreach. Work with the team to close deals, upsell additional services, and meet monthly sales targets and revenue goals. Provide clients with information on pricing, packages, and promotions, ensuring clarity and transparency in all communications. Prepare and present customized service packages to clients, highlighting the benefits and unique value propositions of each service. Maintain accurate records of sales and client interactions, updating the CRM system with new leads, follow-ups, and client data. Lead Management and Conversion: Handle incoming leads, qualify them, and convert them into confirmed bookings by effectively addressing client needs, managing expectations, and closing sales. Manage the entire sales process from initial inquiry through to the closure of the sale, ensuring all client concerns are addressed and client decisions are facilitated. Track lead sources and measure conversion rates to continuously optimize the sales process. Collaborate with the marketing team to ensure that lead generation efforts are aligned with sales goals. Client Follow-Up and Grievance Addressal: Ensure timely follow-up with clients before and after appointments to check on satisfaction and address any issues they may have. Handle client grievances professionally, resolving issues to the client’s satisfaction while maintaining the brand’s image of excellence. Develop and implement strategies to retain clients, turning first-time customers into long-term, loyal clients. Maintain regular contact with past clients to ensure continued satisfaction and encourage repeat visits. Client Education and Service Awareness: Educate clients on the full range of services offered at The Face Company, ensuring they understand the benefits, procedures, and post-service care. Keep clients informed about new services, treatments, and promotions that may interest them. Ensure all clients are aware of the center’s policies, booking processes, and the high standards of service they can expect. Sales Performance and Reporting: Monitor individual sales performance against set targets and revenue goals. Provide regular reports on sales activities, lead conversion rates, and overall sales performance to the management team. Suggest ways to improve sales processes, increase revenue, and enhance the overall client experience. Qualifications and Experience Proven experience in sales, preferably in a beauty, wellness, or luxury service environment. Strong sales skills with a track record of achieving and exceeding sales targets. Excellent verbal and written communication skills with the ability to build rapport with clients. Knowledge of the aesthetic, wellness, or beauty industry is a plus, but not mandatory. Ability to work in a fast-paced environment while managing multiple clients and priorities. Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint). Previous experience in client relationship management and handling client grievances is preferred. Key Attributes Self-motivated with a strong sense of accountability and responsibility for achieving sales goals. Strong organizational skills and attention to detail. Ability to handle high-pressure situations and meet deadlines. A positive and proactive attitude, with a genuine passion for customer service and sales. Strong problem-solving and negotiation skills, with a focus on closing deals and client satisfaction. Working Hours: Full-time, on-site position. Including weekends, based on client demand. Show more Show less

Role: CRM Executive – Performance Marketing & Lead Generation Location: On-site at The Face Company, M-Block Market, Greater Kailash Part 2, Delhi NCR Employment Type: Full-time About The Face Company The Face Company is Delhi’s premier luxury cosmo-aesthetic studio, where clinical precision meets artistic excellence. Grounded in scientific innovation and advanced technology, we offer bespoke semi-permanent makeup, cutting-edge facials, nail care, and IV drips—all under one roof. Our mission is to deliver transformative, personalized experiences that redefine luxury beauty. Position Overview As our CRM Executive, you will be the first point of contact for all incoming and existing leads. You’ll nurture prospects generated through upcoming performance-marketing campaigns (Instagram, Google Ads, etc.) and proactively cold-call a database of 27,000+ Delhi NCR residents. Your goal: convert interest into booked walk-in appointments, fueling centre footfall and revenue growth. Key Responsibilities Lead Management & Follow-Up: Promptly call and qualify all leads from performance-marketing channels Maintain detailed records in our CRM (e.g., Zoho, Salesforce) Cold Calling & Outreach: Reach out to Delhi NCR residents Craft persuasive scripts to generate interest and secure bookings Appointment Coordination: Schedule and confirm walk-in visits with guests Send reminders (calls/SMS/WhatsApp) to maximize attendance Data Analysis & Reporting: Track conversion metrics (calls made, appointments set, walk-ins achieved) Provide weekly performance reports and insights to Marketing & Operations Cross-Functional Collaboration: Liaise with Marketing on campaign feedback and messaging Coordinate with Front Desk & Operations for seamless guest experience What We’re Looking For Experience & Education: Bachelor’s degree (any discipline) 1–2 years of CRM/tele-calling experience, preferably in beauty, wellness, retail or service industry Skills & Attributes: Exceptional phone etiquette and persuasive communication skills Strong organizational skills with impeccable attention to detail Proficiency in CRM software and MS Excel for data management Self-motivated, target-driven, and comfortable working in a fast-paced luxury environment Language: Fluent in English and Hindi; additional local languages a plus What We Offer Competitive salary (₹25,000–₹35,000 pm) plus performance-based incentives Hands-on training in luxury brand standards and advanced beauty services Opportunity to grow within a high-growth, premium-segment aesthetic studio A collaborative, upscale work culture with ongoing skill development Show more Show less