Skin Clinic Sales Head

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About The Face Company

Where clinical precision meets artistic excellence. At The Face Company, we redefine beauty with international techniques, world-class treatments, and an obsessive commitment to results. We are a luxury destination for semi-permanent makeup, skin health, and wellness solutions — all under one elegant roof.

Role Overview

convert high-intent leads into long-term clients

Key Responsibilities

• Lead Conversion:

  Handle inbound and walk-in leads, conduct in-depth consultations, and close service and membership package sales confidently.

• Client Profiling:

  Understand client preferences, skin goals, and pain points to recommend the most suitable treatments.

• Package Upselling:

  Strategically introduce high-ticket packages or add-ons with clarity, conviction, and zero pushiness.

• CRM Ownership:

  Maintain accurate records of follow-ups, conversations, client notes, and lead nurturing strategies via the CRM.

• Sales Reporting:

  Share weekly sales reports, conversion metrics, and goal progress with management.

• Coordination:

  Collaborate with front desk, clinical team, and marketing to align on campaign leads and performance.

• On-Ground Promotions:

  Actively participate in events, launches, and client engagement activities to boost conversions.

Ideal Profile

• Proven success in closing high-value services or packages in aesthetics, beauty, wellness, or luxury retail
• Polished, articulate, and emotionally intelligent with excellent presentation skills
• Strong understanding of the luxury consumer psyche — patient, proactive, and never transactional
• Confident in suggesting services across multiple categories (skin, brows, injectables, etc.)
• Fluent in English and Hindi
• Tech-savvy with experience in CRM tools (e.g., Zenoti, Salesforce, HubSpot)

Performance Metrics

• Lead-to-conversion ratio
• Revenue generated via individual sales
• Client retention & rebooking rates
• Package penetration rate across services